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SalaryJoin our DHL Express Family and be a part of the most international company in the world! We operate in more than 220 countries and have been pioneering international express shipping since 1969.
We have an exciting opportunity for an Exception Handling Agent to join our Ground Operations Team located in Mascot!
WHAT WILL MY JOB LOOK LIKE?
- Carrying out security inspections on shipments
- Retrieving parcels from the warehouse and handing to customers
- Contacting our valued customers by phone and email to ensure their shipments get from A to B on time and any errors are resolved quickly and efficiently
- Communicating with our DHL colleagues from across the globe to assist with shipment enquiries
- Assisting in our warehouse with scanning shipments and updating any incorrect delivery labels
- Providing exceptional service to our customers at the reception desk when covering for your teammates
- This is a full time position working from Monday to Firday on the below shift times:
- Monday to Friday 12 – 8pm.
- Minimum 1 year face to face Customer Service Experience – Essential
- Willingness to jump in and help the team with whatever task is required, whether that’s searching for a shipment in the warehouse or liaising with customers on the reception desk
- Exceptional telephone manner and great communication skills
- Great problem solving skills
- Attention to detail
- A vibrant, energetic personality that will fit into our customer-centric culture
- Ability to work with multiple computer systems in a fast paced environment
- Physical fitness – ability to walk, climb, reach overhead, squat, bend, kneel and crouch repeatedly
- Named the No. 1 World's Best Workplace™ 2021 by Great Place to Work and Fortune Magazine!
- Join a motivated, passionate and diverse international team
- Great opportunities for growth and development
- Certified by
- A competitive salary package and access to employee benefits
- Flexible work options including remote work opportunity
CONNECTING PEOPLE. IMPROVING LIVES.
