We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:
- Advanced leadership skills with demonstrated capabilities and experience in managing and overseeing a complex and diverse complaints management system, including understanding the legislative and policy framework, governance and compliance requirements, development and implementation of policies and procedures, management of sensitive matters, and emerging trends and issues within the public sector.- Proven success in the development and implementation of practical, efficient and effective governance arrangements in respect to a range of corporate support functions, including complaints management and policy development.- Proven ability to lead and inspire diverse, multidisciplinary teams, in an environment of competing priorities and needs with finite resources.- Demonstrated highly developed communication, negotiation, consultation and collaboration skills and the ability to foster and maintain productive relationships with internal and external stakeholders to achieve organisational objectives.- Highly-developed conceptual, analytical and problem solving skills, with a flexible and agile approach in a complex, rapidly changing and sensitive organisational environment.- Demonstrated capabilities and experience in implementing organisational change and service system reform in a complex operational environment with a diverse range of stakeholders.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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