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RACVSee more

addressAddressMelbourne
CategoryManufacturing

Job description

  • Melbourne, Victoria | RACV Head Office
  • Permanent Full time | Hybrid working
  • Competitive salary | Discount on RACV Products

Great things start here
It’s an exciting time to join RACV’s Home and Energy Division. We are a thriving team – driven by our values and purpose – to grow with an exceptional customer experience. We operate as an agile, entrepreneurial team with the requisite freedom and investment to challenge convention and push for customer-need driven innovation.

About the Opportunity
The Experience Design Lead, Incubation Squad, reports to the Head of Incubation and Delivery, and is both a hands-on and leadership role, perfect for a designer who wants to stay on the tools but also extend their influence and leadership in design.

This role will work outside of RACV’s core technology stack and the successful candidate will have experience in start-up environments, be willing to roll their sleeves up and enjoy creative problem solving and solutioning.

Key responsibilities:
  • Delivering end to end user experiences across RACV’s Home and Energy business.
  • Leading and delivering product value proposition design sprints, in market test and learns and continuous improvement based on member insight to new business experiences.
  • Applying extensive experience in prototyping and member research and testing to implement customer led decisions in the products and services they work on.
  • Partnering with their cross functional squad (marketing, product, web development content, UX, insights and analytics) to test, learn and deliver quality experiences and propositions to market.
  • Coaching squad members and leaders on the value of human centred design and its application

We offer hybrid working as part of the role – a mix of working from home and in the office to enhance your work/life balance.

What you’ll need to be successful
  • Minimum 5 years UX, Service Design or Industry experience
  • Relevant Bachelor’s degree in Design, Psychology, Social Science, Entrepreneurship, Business, or related fields that help you make sense from chaos.
  • Strong understanding and experienced application of HCD methodologies and activities including, design thinking workshops facilitation, user research, journey development, wireframe prototyping and user testing
  • Understanding and application of best practice customer experience, usability, and accessibility standards.
  • Experience leading experience and product design teams and projects in delivery formulation and execution as well as playing the role of a lead designer
  • Demonstrated experience establishing developing and growing teams, accounts, and businesses

The RACV difference
We champion diversity, work inclusively and believe every new voice brings brilliant new ideas. Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.

Application Process
You can learn more about the RACV at racv.com.au/about-racv/our-people/work-at-racv.

Submit your CV.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment. All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

How to apply:

  • If you have NOT registered with our Online Application System, you can begin your Application
Refer code: 294606. RACV - The previous day - 2022-10-06 09:05

RACV

Melbourne
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