Address
Form of work
SalaryOur client is a Victorian Government Department that manages transport and planning to meet the needs of citizens transport requirements.
Job Description
Reporting to the Customer Lead and supporting Lead designers the Experience Designer will be responsible for:
- Collaborating with internal and external stakeholders to create engaging customer experiences through design activities to meet users' needs
- Apply User Centred Design frameworks to achieve customer centric design outcomes and have the ability to influence project outcomes through showcasing customer centric evidence
- Conduct concept and user testing sessions including journey maps, customer value propositions and customer personas
To be successful in this position, you will have:
- Extensive experience designing and enhancing customer experiences for a range of users
- A background in applying best practise experience design principles and accessibility standards in user-centred design processes
- Proven experience and passion for developing designs in web, mobile and app
- Familiarity using tools such as Miro (or similar design tool), Adobe Creative Suite and Microsoft Office
- Opportunity to join a reputable Victorian government department on a contract to develop or gain state government industry experience
- Competitive pay rate at a VPS 5 level
- Enjoy a work/life balance with flexible working arrangements
- Access to world-class learning and development programs at a discounted rate
- A workplace that promotes diversity and collaboration
- Working alongside talented and supportive colleagues who are passionate about user experiences
