Fertility Advice Centre Coordinator: Bi-lingual (English/Mandarin)

City Fertility is seeking an adaptable and effective communicator to join our Fertility Advice team to work as a Coordinator, responding to enquiries from patients and assisting them in taking the next step in their fertility journey. In order to provide a range of comprehensive support and services to the community, we're looking for an individual who is Bi-lingual in both English and Mandarin.
About Us:
City Fertility is a leading provider in the Fertility/IVF Services market in Australasia, renowned for our commitment to excellence in patient care. With a legacy of pioneering fertility treatments, our clinics are equipped with an extensive and highly regarded network of clinicians and specialists. We take pride in offering a comprehensive range of specialist fertility services to individuals and couples across Australia.
Our mission extends beyond medical expertise; we understand that our patients' journeys are multi-faceted. City Fertility places a strong emphasis on creating a compassionate and supportive environment. We believe that a successful patient journey involves not only exceptional medical care but also the dedication of proactive and patient-focused administrators.
Your Role:
As a Fertility Advice Co-Ordinator working in our head office in Brisbane you will:

• Act as the first point of contact for those enquiring about City Fertility.
• Processing a variety of enquiries from patients.
• Provide general information on the City Fertility consultation process.
• Assist with booking appointments.

As a Fertility Advice Co-Ordinator, you will play a crucial role in ensuring that our patients experience informative, transparent, and supportive interactions from their very first interaction with our business.
Qualifications and skills we value:
We are looking for someone who is patient-focused, compassionate, supportive, and a team promoter. Ideally, you will bring the following to the role:

• Dedicated Experience: A minimum of 2 years in the health industry or a call centre environment
• Bi-Lingual: Proficient in English/Mandarin
• Tech Proficiency: Intermediate to Advanced experience with MS Office Suite
• Industry Know-How: Basic to Intermediate understanding of Women's Health or Fertility
• Communication Mastery: Highly effective communication and interpersonal skills.
• Precision Matters: Exceptional accuracy and attention to detail.
• Analytical Prowess: Proficient in problem-solving, critical thinking, decision-making.
• Time Management: Demonstrated excellent time management.

Diverse Perspectives Welcome!
At City Fertility, we're cultivating a diverse and inclusive workplace that thrives on innovation. Meeting every single requirement? Not necessary. We encourage you to apply if you're drawn to this role, even if your past experiences don't perfectly align with the skills we've outlined.
Our team operate in an autonomous environment, where we celebrate innovation. Embrace your strengths, as we value each individual's unique contribution. We offer flexibility and a comprehensive benefits package within a supportive team-based culture. If you have any specific needs or requirements, feel free to discuss them with us; and we'll try our best to accommodate your requests.