Field Engineer

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: , , ,

What success looks like in this role:

· Provide support for hardware such as laptops, desktops and monitors.

· Install and maintain PCs along with associated accessories and peripherals.

· Perform installs, moves, adds, and changes as required.

· Test and certify PCs.

· Provide follow-up on problems, escalations and requests.

· Maintain a high degree of professionalism.

· Ensure customer satisfaction throughout all transactions.

· Ensure incident and request tickets are updated according with the ticketing system.

· Provide on call support.

· Some travel.

You will be successful in this role if you have:

• Prior experience working in hardware break and fix, installation, desk side software support and / or service desk support
• Strong focus on providing customer service, with great verbal and written communication skills (essential)
• Problem solving abilities and an analytical mindset (essential)
• A keen interest in developing a career in IT (essential)
• Previous experience with troubleshooting hardware problems (essential)