Address
Form of work 12 Month Contract Role
Competitive Pay Rates
Sydney Location, 2000
Position Summary:
You will be responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.
Key Areas of Responsibilities:
Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
Performs minor maintenance, repairs and component replacement at the module level
Assists in site preparation including cable installation, staging and standard testing of equipment
Maintains parts inventory and related records
Provides status reports throughout a service
Diagnose problems - based on the information provided in assigned call as well as working with the customer to determine all issues at the site
Responsible for ownership of customer issues until resolution according to SLA agreements
Develops and applies knowledge of:
Security procedures
Service level agreement requirements
Escalation procedures
Tools and processes for completing machine repairs
Cassidy Quinlan
Consultant
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ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
