Field Service Engineer Gutor

Company - Work Location

Equus Global Expansion - Perth

SUMMARY OF THE JOB

The Field Service Engineer's (FSE) primary role is to peform services on customer sites: preventive & corrective maintenance, commissioning, installation supervision & modification of Gutor UPS systems and batteries. The FSE works on both, on- and offshore sites, and is in direct contact with the customer. Thus, the FSE is the connection between the customer and Gutor’s technical and commercial Customer Service teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performing installation supervision and commissioning of Gutor systems including the batteries
• Performing preventive and corrective maintenance for Gutor UPS equipment including batteries
• Solving UPS problems at customers’ sites and providing reports on these issues
• Responsible for identifying and reporting failure modes encountered in the field, as well as for determining the cause of these failures
• Training customers on equipment operation and maintenance of Gutor systems
• Interacting with customers by phone or face to face
• Representing Gutor in dealing with customer concerns
• Promoting proactively Gutor services & products, including contracts, spare parts, preventive maintenance, modifications, digital services, etc.
• Keeping databases updated with completed reports & documents\\
• In charge for the safety onsite, making sure that nobody & no properties are endangered

SECONDARY DUTIES

• Help out in the technical support, if necessary
• Support other teams with expertise on demand, and with pro-active feedback (i.e. sales, test bay, R&D)
• 24 hours stand-by on demand

EDUCATION & EXPERIENCE – MINIMUM REQUIRED LEVEL:

• Electrical technician with at least 3 years of experience in field services (UPS) or similar experience
• BS degree of electrical engineering or equivalent

KNOWLEDGE AND SKILLS REQUIRED:

• Strong knowledge of electronic theory to component level / electro-technical education
• Good computer skills
• Good written & verbal communication skills in English, ability to have technical conversations with the customer in English.
• Other language skills are a plus, especially Russian, and Chinese
• Cross-cultural knowledge & ability to adapt

PERSONAL ATTRIBUTES:

• Flexible and high-performance profile
• Ability to function independently, well organized
• Structured way of analyzing & solving technical issues independently (with support when required)
• High level of professionalism and integrity
• Self-motivated
• Willingness to travel internationally around 90%

Job Type: Full-time

Salary: $140,000.00 – $160,000.00 per year

Schedule:

• Monday to Friday

COVID-19 considerations:
Flexibility of working from home

Experience:

• Software development: 2 years (Preferred)

Work Location: One location

Application Deadline: 22/04/2023