Field Service Engineer - Nsw

Operations Support

• To independently service, support and maintain a wide range of histology equipment in line with company procedures.
• Demonstrate accountability for instruments assigned to as factory trained Engineer.
• Possess sound administrative skills to complete all required tasks within the allocated timeframe.
• Adhere to all Leica policies and procedures.
• Promote the company with customers and play an active role in customer retention initiatives.
• Possess a sound analytical and technical ability to assess and deal with difficult instrument and reagent problems.
• Possess sound communication skills to address issues effectively with internal and external customers.
• Determine, recommend and implement solutions to customer software and hardware-related requests.
• Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments.
• Attend Service and Sales meetings where requested. Both face to face and via telephone / Microsoft TEAMs.
• Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments.
• Do what it takes to drive results.
• Effective time management and personal organisation.
• Ensure workshop maintained in compliant condition.
• Ensure tool calibration process is effectively managed and maintained for compliance.
• Must be customer focused.
• Must have a sense of urgency and immediate impact.
• Champion DBS (Danaher Business System) to drive continuous improvement.
• Must be innovative, curious and comfortable with work place complexities.
• Must have high self-awareness and good emotional intelligence.
• Must be coachable and have a passion for new ideas while being able to get results under tough conditions.

System and Administration

Adhere to all compliance training schedules and administrative duties related to the field service.

Standards of Conduct

Fully complies with company guidelines, policies and compliance requirements

Reporting Relationships:

This role reports to the Field Service Manager - ANZ.

Regular contact includes:

External: Customers, Dealers & Agents.

Internal: Service Engineers, Applications team, Sales teams, Finance & Service Admin team, Business Units.

Travel:

As required from time-to-time in order to assist customers and for naternal and international training events.

Qualification and Education Required:

• Electronics, Instrumentation qualification or equivalent.
• Understanding of computer hardware and composition and be computer literate.
• Microsoft office competent.
• Experience with test equipment such as MultiMeter and Specialised Calibrated Tools.
• Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives; ability to work in team environment,

Scientific qualifications in the Laboratory field where the above engineering requirements can be trained.

Vaccinations

• Must have proof of Covid Vaccinations and other required Vaccinations as requested / mandated by customers and Government bodies to enter their Hospital, Laboratory and Medical institutions.

Preferred Skills:

• Preference is for the applicant to have had exposure in a Clinical and /or Histology Laboratory and the operation of related equipment in this environment.
• Knowledge and experience with instrument and Laboratory Reagent troubleshooting principles will be an advantage.
• Knowledge and working experience of interfacing and ICT networking will be an advantage.
• Analytical / problem solving skills: able to analyse and understand complex issues and consequently develop plans to capture opportunities, avoid business and customer loses and to visualize customer disengagement trends to escalate to appropriate channels for follow up and resolution.
• Be in possession of a valid passport and driver’s licenses
• Be in possession of and maintain a clear credit rating and no criminal conviction or legal action pending.
• Be able to work under pressure and maintain discipline when situations become challenging.
• Self-motivation, good written and verbal communication skills.
• Be punctual and comfortable working to deadlines.
• Results and process-oriented approach.
• Highly effective teamwork and communication skills: directed at focusing and motivating the teams to success with a demonstrated ability to work with resources.
• Technically competent to achieve reliability program objectives.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.