Job description
ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?
About the Company:
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, Brandt is a global team with one shared purpose. Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Brandt to keep them moving forward, with remarkable customer service and industry-leading brands; John Deere, Giltrap, Kramer, Duncan, and Stihl.
About the Opportunity:
We are looking for an exceptional individual to join our Service team as the Field Service Operations Manager.
As the Field Parts Operations Manager, you will be responsible for improving financial performance efficiency of the Brandt service departments.
Ideally this would suit someone located in Eastern Suburbs of Melbourne across to Maffra.
You will be responsible for:
Collaborate with the Service Managers to establish objectives and plans to improve service department performance in sales, margins, expenses and profits.
Develop plans for improved performance of the Service department.
Assisting Service Managers in implementing plans
Following up to ensure success.
Auditing to ensure compliance with company policies and procedures.
Utilize 5S and Lean principles and practices in assisting service departments optimize their processes and work.
Unsure dealer audit criteria and metrics are met, including those for customer satisfaction.
Work with each service manager to identify areas for improvement and establish objectives in:
Technician efficiency
Billing efficiency.
Work in Progress (WIP); and
Certified technician on diagnostic warranty repairs
To be considered for this position you will need the following:
Previous experience in heavy equipment service
Previous experience as a Service Manager for a heavy equipment dealer
High level of customer focus
Ability to develop business plans associated with superior customer service to customers.
Clear understanding of how to audit compliance with company policies and procedures.
Ability to lead branch service managers in the benefits of following a business plan.
Skilled in Microsoft Office applications
Educational Requirements
What's in it for you?
Competitive Remuneration Package
Exciting Leadership Opportunity
Great working environment
Ongoing Training & Development
Be a key part of the continuous growth of our company.
If this sounds like you, please apply online today, applicants will be processed as received.
At Brandt, we believe that outstanding people, combined with our committed and passionate culture is key to our success. Join our team and build your future with Brandt!
Request
Customer service, Microsoft Office