Fraud And Scams Operations Officer - Scams

As the Fraud and Scam Operations Officer the successful candidate will be aiming to minimise the Bank’s non-lending losses and reduce the Bank’s exposure to financial crimes by providing a professional monitoring, detection, prevention, and recovery service for the BOQ Group, all within our Digital Fraud Team.

Some of the key responsibilities for this role will include:

• Monitoring the Bank’s fraud detection systems to identify and investigate potential fraud
• Ensuring fraud loss is minimised, or prevented where possible, by taking prompt and appropriate action, as determined by the individual case
• Identify the perpetrator or the party responsibility for the loss and implement the most appropriate course of action for the recovery of financial crimes losses
• Identify the relevant external authorities for referrals or reporting and liaise with police or other government agencies where necessary
• Liaise with customers, addressing all issues, with the view of protecting the Bank’s interests and meeting the customer’s needs
• Maintain accurate, comprehensive and timely records of all activities in line with Bank and regulatory expectations

As this role will be customer facing we are looking for someone with outstanding communication/interpersonal skills and is ready to hit the ground running. Some of the skills and knowledge desired for the position include:

• Direct experience as a branch teller or similar Banking Operations role
• Privacy Act and Criminal Code
• Sound knowledge of bank products, processes and procedures, including both front and back officer operations
• Ability to contribute as a team member and work collaboratively with others
• Ability to liaise with and forge strong working relationships with internal and external stakeholders
• Analytical skills and attention to detail
• Report writing skills

BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Paid volunteer days
• Purchase annual leave
• BUPA Corporate Plan
• Employee Assistance Program (EAP)
• A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
• Accessible work support through various practices, systems, office adjustments
• Gym, shopping, technology and travel offers
• 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.