AddressAramex Australia is a leading global provider of comprehensive logistics and transportation solutions. We pride ourselves on the service and support that our Franchisees and staff provide everyday, as we transport peoples parcels from one side of the country to another, or just around town.
The Aramex Brisbane depot is a dynamic and busy workplace and the hub for much of Queensland freight. We move hundreds of thousands of parcels every month through our systems, developed with years of experience.
Aramex is currently seeking a casual Freight Solutions Officer for our Brisbane Depot located in Hendra.
Job tasks and responsibilities
When there are this many parcel movements, invariably there will be some parcels that are not quite right. We call these Problem Freight. This may include incorrect address, re-deliveries, misdirects, calling cards or even some accidental damages that need to go to claim.
This position ensures these processes are well managed and the parcels keep moving. We can not afford a bottle neck in a fast moving, high volume work environment.
The person we are looking for will take ownership of these parcels and resolve the issues to the best possible outcome and within the Aramex process and systems.
Skills and experience
Ideally, the best candidate for the position will be familiar with working in a fast pace environment. They will have proven experience and skills in resolving issues that are generally quite simple in nature, but critical to the service we provide and satisfaction of our customers. Skills and attributes that we will look for include;
- Well organised and structured in their work practice
- Great eye for detail
- A clear communicator (both verbal and written)
- Level headed with a common sense thinking
- Extremely customer centric and will go the extra effort to achieve satisfaction
- Ability to manage multiple tasks
- Computer skills, including an understanding of Zendesk.
- Able to work 38 hours per week
If this job advertisement matches your experience and skill set, we would like to hear from you. Please submit your CV and Letter of Application through Seek Apply. Please do not contact us directly as we will respond to your application in due course.
