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Form of workCompany Description
Pullman and Mercure Brisbane King George Square is located in the CBD and is Brisbane’s largest contemporary style hotel, featuring 438 guestrooms, extensive conferencing facilities for up to 1000 people, and several dining outlets including Goldfinch Restaurant and Award Winning Rooftop Bar, Sixteen Antlers.
We are 'relentlessly guest obsessed' at AccorHotels. Everything we do, we do to help our clients feel welcome and valued, ensuring they have an unforgettable experience.
The Hotel is currently seeking a Hotel Superstars to join our team as Front Office Administrator.
Job Description
As our Front Office Administrator you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
- Fun and Rewarding Team
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
A day in the life of the FO Administrator consists of:
- Providing exceptional customer service by responding to their requests promptly, efficiently and courteously.
- Coordinating with HSK for rooms for new bookings and update on any preferences.
- Coordinate with concierge for amenity for arrivals of the day and any last-minute bookings for VIPS.
- Maintaining a high level of professionalism and ensuring procedures are followed.
- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
Qualifications
Your experience and skills include:
- Guest focused personality is essential
- Experience within the hotel industry is a must
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES
