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IncuSee more

addressAddressSydney, NSW
type Form of workFull-time
CategoryRetail

Job description

An opportunity to join our team as a Customer Service WeChat Coordinator has arisen. Based in Galeries Womens Sydney, the successful candidate will be responsible for building and maintaining relationships with our WeChat clientele and driving sales through the creation of creative and commercial content for this platform. Those considered must possess excellent verbal and written English and Mandarin; previous experience in a similar retail environment; industry knowledge of WeChat, Little Red Book, Douyin & Tiktok and a desire for delivering exceptional one on one customer service.

Responsibilities
  • Customer Service and Retail Sales;
  • Creating and publishing WeChat posts;
  • Liaising with Marketing/ Ecomm teams to maintain brand alignment and social media schedule;
  • Monitoring and analysing customer engagement to optimise and adapt user experience;
  • First point of contact for WeChat customer enquiries;
  • Adapting content across Chinese and English;
  • Assisting in the production and execution of events for VIP WeChat clients
  • Proactive awareness of consumer trends on social media
Competencies required

  • Ability to confidently create and style commercially effective fashion content
  • Photo-editing and copywriting skills
  • Experience in personalised client services and sustainable customer relationships
  • Experience in managing or handling business social media accounts.

Request

Copywriting
Refer code: 720926. Incu - The previous day - 2023-03-31 00:22

Incu

Sydney, NSW
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