Full-Time Service / Restaurant Manager

The Fresh Collective is a Sydney based hospitality group also operating in Brisbane, Melbourne, Canberra and Perth, delivering exceptional experiences and premium food and beverage events. With a dedicated team of experienced chefs, event planners and professional wait staff, Fresh has also become the go-to for event catering providing a range of experiences from intimate dinners to grand banquet feasts everywhere.
The Position
Due to current strong growth, The Fresh Collective have a number of positions available in Melbourne and Sydney for passionate and experienced Service Managers to manage our front of house Service teams during events.
We host a variety of amazing events such as weddings, cocktail parties, corporate and private banquets. The position of Service Manager is charged with delivering exceptional client and guest experiences at some of our most stunning venues and exclusive events.
Benefits

• Work closely with a highly successful & professional team.
• Work in some of the most iconic venues.
• Opportunities for career growth and advancement within a highly regarded hospitality group.
• Work life balance - flexible working hours!
• Staff discounts at venues and events across Fresh's venues Australia wide.

• Deliver exceptional client experiences across a diverse range of events.
• Opportunity to work at other venues also.
• This role reports to our Events Operations Manager
• Oversee events from set up, through to sequence of service, to pack down.
• Planning & organising events/functions - managing the food & beverage service at each event
• Maintaining records of financial transactions and stock levels.
• Ensure dining facilities are compliant with all health & safety regulations.
• Liaising with clients/customers to ensure customer satisfaction at every level of a function.
• Selecting, training and supervising wait staff.
• Lead and supervise an event team of experienced function waiters and bartenders.
• Brief all staff at each event as to their role at each event.
• Allocate staff according to their skill level for each event and check grooming standards of all staff.
• Check all equipment, beverages, and condiments are as per the function sheet.
• Communicate effectively with clients, head waiters, bar tenders.
• Liaise continually with client and kitchen regarding timing and progress.
• Work on a 7-day rotating roster.
• Work closely with the culinary team.

• A Diploma level qualification or at least 3 years of relevant employment experience in managing premium catering restaurants, functions and events, conferences etc.
• Extensive experience across the hospitality industry. Supervisory and training experience is highly regarded.