AddressThe key duties of the position include
The Role
The Defence Enterprise Service Now Platform (DESP) team recognises the critical importance of effective Governance and Assurance mechanisms. DESP is seeking a skilled Governance and Assurance Coordinator to support efforts in coordinating Governance and Assurance activities. This pivotal role involves ensuring projects and businesses adhere to the agreed Defence frameworks, policies, and protocols to govern the usage and administration of the Service Now platform, safeguarding against risks, ensuring compliance with regulatory standards, and promoting best practices.
Additionally, the Governance and Assurance Coordinator will oversee assurance activities, conducting regular audits, assessments, and reviews to validate adherence to established standards, identify areas for improvement, and mitigate potential vulnerabilities or shortcomings
About our Team
The Defence Enterprise Service Now Platform (DESP) is leading the implementation of the Enterprise Service Now Platform - the capability sets out to modernise and streamline operations within the Defence environment. As a core initiative, the Service Now Platform is poised to become a critical capability within the Defence environment, providing a foundational infrastructure to support the intricate and multifaceted business operations spanning various Defence domains. DESP is responsible for implementing the Service Now platform, platform enhancements, and operational business processes and ensuring its success through diligent oversight and proactive management. DESP currently has a dual mandate of engineering responsibilities and platform enhancement services. The engineering aspect of DESP involves meticulously overseeing the technical facets of the Service Now Platform, encompassing tasks such as platform design, infrastructure setup, release and change, configuration, and optimising the Service Now platform performance, reliability, and security.
Our Ideal Candidate
The Governance and Assurance Officer is accountable under limited direction to perform and achieve complex governance work within an integrated workforce. They are accountable to have and maintain a well-developed understanding of and compliance with relevant legislative frameworks, government decision-making and Defence's mission and policy requirements. The Governance and Assurance Officer will be accountable for organising their workflow and making independent decisions relating to their area of responsibility. They will undertake research and analysis, conduct reviews, assessments, and investigations and perform procedural, clerical, administrative support work to achieve results. The Governance and Assurance Officer will coordinate and contribute to the work of a team consistent to a work plan and provide advice and assistance on methods of task completion to team members.
The Governance and Assurance Officer will be required to engage and communicate with stakeholders to identify, respond and provide advice on issues to achieve work unit and Defence outcomes.
