Government Employee Housing Tenancy Officer

Job description

Agency Department of Territory Families, Housing and Work unit NT Government Employee Housing

Communities

Job title Government Employee Housing Tenancy Officer Designation Administrative Officer 4

Job type Full time Duration Fixed to 05/05/2023

Salary $71,091 - $81,611 Location Darwin

Position number 23016 RTF 264954 Closing 02/04/2023

Contact officer Stacey Taylor, Coordinator Big Rivers and Top End Regions 08 8999 8516 or stacey.taylor@nt.gov.au

About the agency https://tfhc.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=264954

Applications must be limited to a one-page summary sheet and detailed resume

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Under the agency’s Special Measures recruitment plan eligible Aboriginal applicants will be granted priority consideration for this

vacancy. For more information on Special Measures plans, go to the OCPE website.

Primary objective

Provide property and tenancy management services to occupants of government employee dwellings in regional and remote

communities in accordance with the Residential Tenancies Act 1999 (NT) and Housing Act 1982 (NT) , including ingoing, outgoing and

regular inspections and supporting occupants to report repairs and maintenance needs.

Context statement

The Department of Territory Families, Housing and Communities has regional offices in Alice Springs (Central Australia region),

Casuarina (Top End region), Katherine (Big Rivers region), Nhulunbuy (Arnhem region) and Tennant Creek (Barkly region). One of

the key functions of NT Government Employee Housing Office (NTGEHO) is to manage GEH tenancies in each of the regions,

undertake property inspections, ensure lease agreements are in place, update information in the Tenancy Management System

(TMS) and undertake record management processes. This position will involve extensive travel to remote communities for up to a

week at a time.

Key duties and responsibilities

1. Manage a caseload of GEH tenancies to ensure all obligations under the Residential Tenancies Act 1999 and Housing Act 1982

are met, including managing lease agreements, conducting regular inspections and arranging repairs and maintenance.

2. Regular travel to remote localities for up to a week at a time, including travel by four-wheel drive, light aircraft and boat.

3. Connect with Department of Infrastructure, Planning and Logistics (DIPL) staff in relation to repairs and maintenance.

4. Prepare official correspondence and information in an accurate and timely manner as required for briefing documents.

5. Contribute to the formulation and development of housing policies and procedures to ensure service delivery meets the needs

of clients, and accounts for the changing environment in which services are delivered.

6. Ensure adherence to the Department's Work Health and Safety Policies and be available to work with after-hours and in

emergency teams in the cases of natural disasters/critical incidents.

7. Respond positively to change with a commitment to ongoing improvement and professional development.

8. Act professionally at all times, demonstrate cultural awareness and operate within agreed policies and procedures.

Selection criteria

Essential

1. Demonstrated listening, written and verbal communication skills, including ability to develop relationships and negotiate

effectively and sensitively with people who do not speak English as their first language, including valuing individual differences

and diversity.

2. Demonstrated ability to understand and apply policy and legislation and provide appropriate advice to staff and clients.

3. Proven high level organisational skills, including demonstrated ability to work on agreed priorities, complete tasks and maintain

accurate records and files.

4. Demonstrated ability to work independently, often with limited supervision, as a member of a team, and to build relationships

and networks with key community stakeholders.

5. Proven skills in the use of information technology systems, including word processing, spreadsheets and email applications.

6. Capability to travel and work regular periods in remote communities for up to a week at a time.

7. A current Northern Territory ‘C’ Class Drivers Licence or equivalent, physically able to drive manual four-wheel drive vehicle.

Desirable

1. Demonstrated experience delivering property and tenancy management services and deliver services.

Further information

This position will involve extensive travel to remote communities for up to a week at a time.

Manual