GP Receptionist / Patient Experience Officer

Our family-owned GP Practice is excited to add an experienced receptionists/medical receptionists to our team with an immediate start, a minimum 3 days per week up to full time. 

Are you the type of person who loves to engage with the people around you, loves to encourage others, and has attention to detail? The role is more than a receptionist, we are looking for someone to enhance our culture of care, compassion and support for our patients and team. 

This role includes working at the front desk, greeting and providing a great Patient Experience, managing bookings and emails, and working closely with the practice manager and GPs on broader tasks. 

WHY THIS WILL BE YOUR BEST CAREER CHOICE YET!

You will enjoy a fun and fast-paced atmosphere with our awesome team, completing a variety of duties including greeting patients, taking payments, answering phone calls, managing bookings and schedules, assisting practitioners and contributing to the Patient Experience towards improved health.

You'll get to be a part of a committed team within a great work environment that rewards excellent performance.

You will enjoy a challenging role and be an integral part of an amazing team culture.

The successful applicant will join a role that involves engaging with patients and ensuring their visit is a great experience. You will also be responsible for demonstrating our values and culture on a daily basis with patients and other team members, working closely with the team to ensure a happy, cohesive work environment.

Our team members are mentored regularly, trained thoroughly, highly supported, and rewarded well.

Benefits of working at Balwyn Road Family Medical Centre

• You get daily support and regular in-house continuing education
• You are part of a very strong and committed team and you get to learn from other team members who are aligned with our vision
• You get to help us with creating new ways to do business
• Your ideas are an important part of our growth and improvement
• You get excellent work conditions
• You mix with people who love their work

What are we looking for in our newest team member?

• Love people and enjoy getting to know new people quickly.
• You are somebody who shows initiative, and you are always looking for things to do.
• You thrive in a fast-paced work environment with a remarkable ability to multi-task. 
• You pride yourself on maintaining a clean environment and are willing to do the unappreciated, but necessary tasks such as cleaning and tidying
• You can work on your own & independently 
• You are somebody who communicates well and possesses a great phone manner.  You smile when you answer the phone, and always go the extra mile to help out our wonderful patients and team
• You are a quick learner. You have great computer skills and are willing to learn our internal systems.
• You can follow directions and you are happy to receive constructive feedback
• You can effectively prioritise your time
• You are happy to put yourself out there and call new patients and past patients to book them in
• You are competent in daily reception duties and able to learn new things quickly.
• You are proficient with the use of the English language and have great communication skills both online and in-person.
• You have great computer skills

Success Profile

The successful applicant will be available Monday-Friday 9-6 and Saturday Morning.

Please note, we only want to speak with people who are genuinely excited about the opportunity to provide care, support and empathy to our patients and team.

We have a unique business culture, and we’re continually taking on new ideas to ensure we provide the best possible care for our patients.  This is an exciting and rewarding role.

Please provide your resume and cover letter with two referees. Those appropriate for interview will be contacted. Please clearly state in your application how many days per week you are available and when you are available to start.

This job won’t be open for long. If you believe you’re the right person, please apply as directed below:

We are looking forward to hearing from you :)