Address- Be part of an established brand with real career progression opportunities
- Work within a team of like-minded professionals
- Central, CBD office location
Our success is built on the talent and enthusiasm of our people. We strive to create an inclusive environment for every team member to have a positive, enjoyable and rewarding work experience. Our culture is built around safety, care and empathy for people and good old fashioned customer service. We are looking for someone who appreciates the diversity of our customers, contractors and teams.
The RoleAn exciting opportunity now exists for a driven and self-sufficient Injury Management Advisor to contribute to the Programmed Group Workers Compensation team. Reporting to the Group Regional Workers Compensation Manager - Victoria, the Injury Management Advisor is required to show true care and empathy for each injured worker while achieving great claim outcomes for all parties.
Key Responsibilities- Work as part of a team to ensure effective delivery of injury management and claims administration services to the various business units under a shared services model.
- Provide injured employees with information that explains the WorkCover system, scheme compensation benefits, Agent claim determination process and Programmed's policies and procedures for supporting injured employees.
- Proactive consultation and communication with injured employees, supervisors, treating doctors, allied health professionals, rehabilitation consultants, Agent case managers, etc.
- Ensure claimant and stakeholder concerns, if any, are resolved in an efficient and timely manner
- Work with Health, Safety and Environment (HSE) and operational teams to identify opportunities for improvement in the prevention of injuries and ongoing management of injured employees
- A minimum of 4 years’ experience in worker’s compensation claims management, preferably in a large employer environment
- An understanding of medical terminology is highly desirable
- Competent in the use of an online claims management system
- Effective communicator with outstanding interpersonal and customer service skills
- Competent in the use of MS word and MS excel
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, or Exercise Science) is advantageous
Programmed is a leading provider of staffing, maintenance and facilities management services across a range of industries. Working with us means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.
We encourage applications from men and women of all ages, including people with a disability and Indigenous Australians.
If you have the energy, attitude, experience and desire to be part of this exciting opportunity, apply now!
To learn more about working with Programmed, we encourage you to visit our website.
