Gsa / Front Office Supervisor

Nautica Residences East Fremantle is currently looking for a self-motivated full time Receptionist / Front Office Supervisor to join our small friendly team. 

The ideal person will support the General Manager directly in the execution and maintenance of high-quality service within the property, whilst maintaining strong team morale. The prime responsibility of this role includes day to day running of our small property including overseeing and arranging all aspects of our one-on-one AirBNB listings.

Key duties include:

• Invoicing and accounts duties including daily reconciliation of accounts and end of month processes
• Reservations / Group bookings
• Manage Front Office/HK staff, performance, and rostering
• Liaise and General Manager to ensure smooth operation of property
• Communicate with owners in relation to the upkeep of their property
• Complaint handling and conflict resolution 
• Adhere and have a complete understanding of the company Policies and Procedures including Emergency Procedures and Occupational Health and Safety Procedures. 

Required:

• Minimum 1 years’ experience at a Front Office supervisory level or been a GSA for 3+years
• High level organizational and time management skills
• High level written and verbal communication skills
• Demonstrate customer contact skills and experience
• Understands, cash flow, spreadsheets
• Ability to accept high level of responsibility 
• Display initiative 
• Ability to recruit staff and work in a small team environment 
• Competent in Microsoft software, Internet, and email
• Experience in CMS, RMS, Opera, or PMS hotel system
• Banking/accounts experience 
• A positive, enthusiastic attitude and the ability to work a flexible 7-day roster with main shifts Tuesday to Sunday
• Located with-in 30mins of Fremantle 

Please note that only short-listed candidates will be contacted.