Guest Experience Representative - Part Time

We are Vicinity Centres. You may not recognise the brand but we’re sure you’ll know some of our destinations, from the iconic Queen Victoria Building in Sydney to Chadstone – The Fashion Capital, our seven DFOs, and much loved centres that are the hub of each of their communities. All in all, we operate over 60 centres across Australia.

Role purpose

The key purpose of the Guest Experience Representative is to provide in centre communication, coordination and information services for our customers to ensure their experience is better, easier and more enjoyable. 

What will you bring?

You will have demonstrated customer service skills with previous experience in a customer-facing role. Demonstrating a sound knowledge of the Sydney CBD and surrounding landmarks You will have a professional and customer focused approach, be confident in handling a variety of guest enquiries including gift card card transactions and customer feedback. Knowledge and delivery of history tours of the QVB. You are known for your ability to effectively multitask and prioritise activities and have a sound background working independently and in a team environment with minimal supervision. You’ll be passionate about providing an exceptional customer experience and a genuine desire to bring the Vicinity brand to life.

Work schedule for this position: 

Working 19 hours per week

Monday 12pm-6pm

Wednesday 12pm-6pm

Thursday 2pm-9pm

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Internal mentoring program

Our values cultivate a culture that encourages our 1100+ team members to be adaptable, agile, resilient and passionate. At Vicinity we embrace difference. We are committed to creating an inclusive work environment that supports diversity and flexibility.

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.