AddressAbout Us
At Accor, we are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.
Mercure Darwin Airport Resort and Novotel Darwin Airport Hotel. Located across the street from each other.
Mercure Darwin Airport Resort is just steps from the airport and 15 minutes from the Darwin CBD. We cater for corporate travellers and school or sports groups, the adjacent Novotel Darwin Airport Hotel offers a range of room styles and conference facilities.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
The Role:
This position is to provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction & maintain strict security procedures to ensure guest confidentiality and safety.
The hotels have wonderful staff who truly live Accor’s Heartist culture. This broad role works in conjunction with reservation teams to ensure quality service provided to guests.
It will be the Guest Service Agent’s responsibility to ensure all tasks are completed accurately and to work collaboratively with all departments of the hotel to ensure customer satisfaction is consistently achieved.
The Candidate:
You will have experience or formal training in reception including working experience in a star class hotel or a fast paced working environment. Demonstrating an understanding of customer service skill, telephone manner & learning and development will be highly regarded.
An exceptional Guest Service Agent who is flexible, adaptable and thrives in a diverse environment. Ideally it is expected that you will have to ensure the lobby area is in health and safety standard.
Must have H endorsement driving license, worked in hospitality or customer service industry, demonstrating a passion for providing excellent service. Your ability to manage competing and changing priorities will see you succeed in the role.
Below will be some of the responsibilities and expectations:
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
This is a Part Time position, working on roster basis.
Apply online via Seek with your resume and cover letter, tell us about you, what drives you, why you want to be a part of this dynamic team.
If you have any questions please contact Stephanie Tang, Talent & Culture Executive on 0889 207 807 or via HA207-HR@Accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
