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Form of workMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Oaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.
Job Description
Avani Broadbeach Residences are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team.
Responsibilities include:
Welcome and check in guests
Communicate professionally
Make bookings
Assist guests during their stay
Availability to work shifts Monday - Sunday between 6.00am - 10.00pm (rotating roster)
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.
Qualifications
Previous experience in a hotel or customer service environment
Excellent written and verbal communication skills
Exceptional customer service skills and an unwavering positive attitude
The ability to successfully provide a high level of customer satisfaction
Professional presentation essential
Additional Information
Study for free and receive $1000!*
Minor Hotels will support you obtain a Certificate III or Certificate IV in Hospitality whilst you work with us.
Receive a nationally recognised certificate
Attend training during work hours
Network with team members across hotels
On completion, you will receive $1000 AUD
- Please enquire with the hiring manager for eligibility details and terms and conditions.
50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
Discount when you visit any of our restaurants, cafes, bars and wellness retreats
Discounts on 530 Minor hotels and F&B outlets across the globe
Hundreds of discount savings and earn cashback at your favourite retailers
50% off The Coffee Club VIP membership
Furniture, Australia Zoo, Medibank insurance discounts
Secondments and promotion opportunities across Minor Hotel globally
Career progression & education assistance
Additional paid leave including Birthday and Study leave
Wellbeing programs (Uprise)
Reward & Recognition programs
Team member referral program
Uniform provided
Laundry allowance for some roles*
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
