AddressWe are currently seeking a full time and enthusiastic and guest-focused Guest Service Agent, to join our dynamic Front Office Team.
Key responsibilities and tasks consist of, but are not limited to
Provide efficient and professional service and ensure a smooth check in and check out process for guests;
Give a friendly welcome every time a guest comes past the reception desk;
Report any complaints or suspicious actions to the Duty Manager or the Front Office Manager;
Endeavour to sell rooms and other Hotel facilities whenever possible;
Answer phone calls & make reservations for guests.
To be successful in this role, you will require the following
Previous hotel experience is highly desirable;
Must be proficient in Microsoft Office programs;
Knowledge of a reservations system, RoomMaster is an advantage;
Strong accuracy and attention to detail;
Ability to work under pressure;
Excellent customer service skills;
Exceptional organisational skills and the ability to follow tasks through to completion;
Ability to foster team spirit with a positive and 'can do' attitude;
Excellent problem solving and researching skills;
Proactive and positive focus with a passion for hospitality and travel
Job Types: Full-time, Permanent
Pay: $60,000.00 – $65,000.00 per year
Schedule:
- Afternoon shift
- Morning shift
- Weekend availability
Experience:
- Hotel & Accommodations Guest Services Staff: 2 years (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
