Guest Services Officer @ Koala Sanctuary | Psc1044

About Port Stephens Council (PSC)
PSC is known for its dedication in delivering services valued by our community. Led by our popularly elected Mayor and nine dedicated Councilors, PSC is recognised for listening to its community and actively being available for community consultation and forums.

As an employer of choice for a team of over 600, PSC is an organisation with strategic vision and one with a culture of continuous business improvement. We genuinely live our values and foster an environment where individuals are encouraged to spend time on personal and professional development, and cross functional teams come together to collaborate and share ideas that enhance the wellbeing of community.

PSC has a diverse asset base including holiday parks, community facilities, property investments, economic development activities and tourism.

The Perfect Opportunity
Reporting to the Guest Services Team Leader, you’ll play an essential role in providing a memorable experience for visitors and overnight guests. Each day will see you showcase your skills across the Sanctuary in this diverse role including front desk reception where you’ll welcoming our overnight guests, admissions and retail sales for our day visitors, coordinating and facilitating activities and tours or taking visitors on an interactive experience through the natural environment of the Koala Sanctuary.

You’ll be required to work a minimum 60 hours up to 76 over 2 weeks on a 7 day roster. This role requires a level of flexibility to meet the operational needs of the Koala Sanctuary business.

You can view your new career here.

Your Team
Working from the Port Stephens Koala Sanctuary, you’ll be joining a small but dynamic team! Our team are there to provide our guests with simply the best experience to leave them feeling warm and fuzzy inside (kind of like our Koala’s!). You won’t be bored!

Enough about us, we want to hear about you! So tell us about…

• Why you want this role?
• Why do you want to work here?

Please note: Only the criteria above needs to be addressed in the application, however you’ll be assessed against the full list of Essential Criteria located within the attached Position Description

We want you to love PSC as much as we do, so here’s a taste of some of the perks you can expect:

• TRP Range: $55,366 to $59,862 based on a 30 hour week (includes 10.5% superannuation + retention allowance)
• Confidential support (including mental health) through our employee assistance program
• Long service leave when you’ve been with us for just over 5 years
• Paid Parental Leave so you can spend more time with your new little human
• Generous leave entitlements including Volunteer Leave and Domestic Violence Support
• Flexible work options, including a hybrid model of working from home and the office
• A wellbeing program, including meditation, gym discounts and fitness incentives
• Ongoing personal and professional development programs
• Mentoring in the workplace
• Free parking on site
• Coffee and food to keep you sustained at our on-site café
• And lots more…

Ready to change your outlook and join the awesome team at PSC?

• These opportunities don’t come up often… apply by midnight, 12 September 2022.
• For further information on the role, please contact Melinda Atkinson, Koala Sanctuary Assistant Manager on 0429 365 606 for a confidential discussion.
• We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
• We’re a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.
• We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment.