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Form of workHello. We’re Velocity Frequent Flyer. And we’re back (in a big way).
With a year of ups and downs behind us all, we’re now ramping things up. Looking for new, come-as-you-are team members to join our fast-growing squad, responsible for rebuilding Virgin Australia’s loyalty program, currently 10 million members strong, and counting. That’s half of Australia!
If successful, you’ll be able to brag your heart out that millions of Australians have you and your team to thank for stacking up their Points and making getting back up in the air even more exciting.
Who we’re looking for:
As the Head of Customer Data Science & Analytics, you’ll lead a growing team to unlock value from our data, enable rich data-driven customer experiences, and drive measurement and insights to help Virgin become the most loved airline in Australia.
We’re looking for a strategic thinker who can tackle ambiguous problems, accelerate growth, bring definition and clarity to measurement, and define and drive the delivery of our ambitious Advanced Analytics roadmap. You have an analytical mindset and the ability to empathize with the customer. You have exceptional written, visual and verbal communication skills, the ability to manage complex stakeholder environments and a passion for rallying people around a unified plan. Finally, you’ll build and lead a multi-disciplinary team of Data Analysts, Data Scientists and Data Engineers to drive impact across Velocity Frequent Flyer and Virgin Australia.
What you’ll be doing:
- Inspire a growing team of 20 analytics professionals, embedded across cross-functional squads and within our Advanced Analytics Centre of Excellence
- Drive our customer data transformation, inclusive of new capability within our Databricks platform, exploration of new discovery tools, and enabling our activation platform with rich customer data products to power customer experiences
- Own and drive our Advanced Analytics Roadmap, pursuing priorities based on a holistic view of customer value across our Velocity, Customer, Digital and Commercial business units
- Develop our data-driven customer experience strategy, inclusive of approaches to personalisation at scale, and holistic measurement of our marketing and customer engagement efforts
- Be a voice of influence to our Virgin leadership team, identifying new opportunities for growth and innovation powered by data
- Work closely with our Chief Information Office to ensure data quality is maintained and drive trust in our customer data ecosystem
- Contribute to new revenue initiatives in Virgin Australia, Velocity Frequent Flyer and Velocity’s key commercial partners
We’re looking for someone who’s…
- 10+ years of relevant experience in analytics, consulting, or related quantitative role
- 8+ years of data analytics team building and management
- Broad knowledge of and experience in customer data science & analytics applications, inclusive of personalisation, measurement & attribution, CLV, customer segmentation & modelling approaches
- Experience bringing together a multi-disciplinary team of analytics professionals to design, build and scale data products for usage by the organisation to create value for our customers, team and organisation
- A technical understanding of what your team does. We don’t need you to write the code, though we need you to coach the team on how to approach a problem, what you’ve seen to be useful and what you’ve seen to be dead ends
- Highly numeric with strong communication skills and the ability to communicate highly complex information in clear and simple language.
- Ability to take ambiguous problems and solve them in a structured, hypothesis-driven, data-supported way.
What you’ll get from us
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to)
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the betterme digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
- Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you
Equality rules
We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
COVID-19
The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.
Ready to apply?
We’re ready to hear from you. Apply now.
