AddressLocation: Hybrid, 2 to 3 days' work from our head office in Melbourne
Hours: 38 p/w
Reports to: Business Unit Manager (Health & Support Services)
Rate: SHADS - Social and community services employee Level 2 (depending on experience)
Type: Fixed-term contract until June 30th 2026, with potential for extension
Starting date: June/July 2024
Are you looking for the next step in your career? Maybe you want to move into a role with more flexibility and lifestyle-friendly hours? Then come and join our supportive team at Emerge Australia and make a difference in the lives of the people you speak with!
Emerge Australia is the national patient organisation providing education, advocacy, research and support services for people living with myalgic encephalomyelitis/chronic fatigue syndrome (ME/CFS). Our work gives hope and help to more than 250,000 Australians living with ME/CFS. We:
- deliver patient-centered, consultative projects to empower patients and encourage self-management;
- increase patient literacy with well-informed, medically sound information, aligned with global consensus; and
- have strong sector connections with the ME/CFS community, health professionals, government and leading ME/CFS research groups across Australia and internationally.
Role overview
The Health and Social Support Liaison Offer will be at the heart of our patient support service. You will support the empowerment of people who live with ME/CFS and Long COVID, their carers and support service providers by providing navigation and linkage for individuals seeking support.
You will act as a bridge between individuals who live with or care for a person with ME/CFS or Long COVID and in need of health literacy, support services and understanding of various resources available to them. In the first instance, you will link people to Emerge Australia’s education, patient-specific services, or information packages. Secondly, the Health and Social Support Liaison Officer will help individuals to link in with external services by either direct referral where possible or by helping the individual to reach out for support. The roles will be supported by the Emerge Australia professional team who can provide additional help for extremely complex and difficult cases.
Our team at Emerge Australia work cross-functionally and collaborate to achieve optimal outcomes for our community and you will support our team by linking the community in with all projects and advents.
Key selection criteria
- At least a minimum of 3 years' experience in a support or linkage role.
- Ongoing professional development.
- Experience in talking to people with complex social situations.
- Evidence of talking to people with chronic disease.
- Some understanding of Australia’s Health and disability systems
- Ability to and willingness to learn about the experience of people who live with ME/CFS and Long COVID
- Ability to maintain appropriate records, statistics and generate relevant reports
- Excellent computer skills and the ability to use Microsoft products and CRM
Personal attributes
- A commitment to providing people with evidence-based information
- Demonstrated high level of initiative and interest in supporting the developing resources.
- Excellent planning, organisational and time management skills
- Ability to work effectively both within a team and autonomously, and foster a positive team environment
- Flexibility and adaptability to changing work environments
- Driven, friendly nature, empathic and supportive
- Values compatible with Emerge Australia’s culture
- Well-developed written and interpersonal communication skills particularly when interacting with health professionals
What we offer
- Competitive salary with charity salary packaging of up to $15,900 per year
- Hybrid working model, with 2 to 3 days in the office (Melbourne CBD)
- Employee Assistance Program
- The day off on your birthday!
- Work within a community of highly engaged individuals
- Meaningful work that changes with each phone call
How to Apply
Please submit the following: A cover letter addressed to Laura Allen, addressing why you would be a good fit for the role and a resume outlining your skills, experience, and qualifications.
Applications close on the 15th of June unless a suitable candidate is found before this date.
Please note that only short-listed candidates will be contacted. Only applications with a cover letter with be considered.
For more information, please contact Laura Allen (RN) at ***********@emerge.org.au
The successful applicant will require a current National Police Clearance, Working with Children and vulnerable people checks or willingness to obtain
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