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Salary- Support the team improving quality healthcare & outcomes across icare
- Permanent, Full-time position, Sydney CBD location, hybrid working
- Recruitment to start in Jan 2023, salary $75K + super
We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW - that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.
The opportunity:
This role is responsible for providing support for the delivery of the healthcare quality outcome and healthcare practitioner engagement initiatives in the Medical Office. It has a key liaison role between the Medical Office and other business functions focussed on healthcare practitioners.
It's an exciting time at icare where no two days are the same; as a Healthcare Outcomes Support Officer you will:
- Support the monitoring of healthcare practitioner risk issues and incidents and assist the team with actions and responses
- Provide first point of contact and monitor, manage and refer queries relating to concerns or queries regarding healthcare practitioner issues.
- Develop and maintain strong relationships with key internal business areas
- Prepare information and data for analysis, communication, presentations, and reporting
- Provide quality assurance checks on data, information, presentations and correspondence
- Maintain and update records, processes, procedures and databases to ensure information is current, accurate and compliant with system and business requirements
- Experience in workers compensation, other personal injury insurance or healthcare provider setting
- Demonstrated attention to detail combined with the ability to think analytically
- Organisational skills combined with the ability to prioritise work in a high-volume environment
- Proficient in standard Microsoft Office tools
- Strong communication and organisational skills
We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it's not a one size fits all approach.
icare provides career opportunities and great employee benefits, including:?
- Flexible working arrangements to help you balance work and life
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
- icare day - access to an extra day's leave
- 17.5% annual leave loading
icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If there are any accessibility adjustments you need to help you be able to apply for this role, please contact us at:
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
- icare is the brand of Insurance & Care NSW
- For more information about icare visit our
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.
