AddressAPPLY NOW - Hire Controller opportunity - join a leading civil dry hire company with one of the newest fleets in the business!
About the business and the role:
At Earthgear, we are a family run Civil and Earthmoving dry hire business with a commitment to excellence and customer satisfaction providing real gear real easy dry hire solutions on time every time!
With many years of experience in providing civil dry hire earthworks solutions for construction projects in Queensland and Northern NSW, we are the go-to choice for our customers civil dry hire needs.
For more information on our company you can visit our website: www.earthgear.com.au
Due to significant growth in the Business, we are seeking an experienced Customer Service Officer / Hire Controller to join our North Brisbane based Operations Team at Narangba.
Our Hire Controllers play a key role in delivering professional and reliable service for our customers. You will be responsible for taking customer orders, coordinating equipment allocations and solving daily logistical challenges.
This position will report to the Branch Manager and work closely with our Sales, Service and Transport Teams also at our Palmview Branch.
*Dry Hire Industry and Civil Industry experience will be highly regarded.
Key responsibilities include, but are not limited to:
- Answering telephone calls and creating hire contracts.
- Monitoring and responding to emails and other customer enquiries.
- Assisting with transport coordination for equipment hires.
- Accurately inputting orders and related information into our databases.
- Quoting potential customer orders/hires.
- Other duties as required to foster a team environment.
- Ability to operate/move equipment such as excavators/posi tack loaders or willingness to learn.
The successful applicant will have:
- Experience in and a passion for Customer Service.
- Excellent data entry skills to ensuring accuracy of information.
- Time management skills and the ability to adapt quickly.
- Good written and verbal communication skills
- A well-presented manner and can-do attitude.
Additional Information
Earthgear is a family owned and operated business providing safe, secure and long-term employment and is growing at a steady rate. We provide opportunity for advancement within and across the business.
We are an equal opportunity employer and strive to be seen as a fair and caring employer.
Employment is permanent after successful probation period.
Only preferred candidates will be contacted.
Cover Letter Requirements:
Your cover letter will include answers to the following questions:
- Do you have customer service experience, if so, how many years?
- Do you have data entry experience? Please list programs used in the past.
- How many years' experience do you have as a Hire Controller?
- Do you have experience in operating our machinery e.g Excavators and Posi Tracks?
