AddressAbout the role
Role Location: 150 Glenferrie Road, Malvern VIC 3144
Role Type: Permanent
Shift Schedule: Full Time
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small. the role
As a Home & Investment Lending Assistant, your role is to work with the Home & Investment Lending Manager to support customers in saving for, buying and owning their own home or investment property. You will coach customers through each step of the journey, ensure their experience with ANZ is seamless and maintain relationships with existing customers. You will be passionate about delivering on our Customer Promises to ensure customers are strong advocates for ANZ.
What will your day look like
You will be responsible for identifying appropriate products and solutions to meet your customer’s needs and ensuring lending administrative activities are completed accurately and on time.
You will also be involved in other branch activities to provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating on digital solutions. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. Importantly, you will be responsible for adhering to ANZ’s policies, processes and standards.
What will you bring?
To be successful in this role, you should bring in the following:
Role model strong customer focus, preferably with home lending and retail banking experience
Financially savvy and active user and promoter of technology
Ability to multi-task, highly adaptable to change and ambiguity
Proactive, shows initiative with strong analytical skills and the ability to resolve problems
Excellent interpersonal and communication skills and enjoys working in a collaborative team environment
High level of attention to detail is essential
So, why join us?
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you.
We want to make sure everyone has an inclusive and supportive experience throughout our recruitment process and when joining ANZ. If you are a candidate with a disability and require adjustments to our recruitment process or the role itself let us know how we can provide you with additional support.
Job Posting End Date
04/10/2022
, 11.59pm, (Melbourne Australia)
