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Form of workOur client in Emerald, Queensland is looking for an experienced Hotel Duty Manager.
As the duty manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the reconciling of receipts and other hotel functions. Some other duties include:
- Supervise Front Office staff, including Front Desk, Night Auditors & Bellmen ensuring a high level of customer service is maintained at all times
- Assist with scheduling of Front Office staff to ensure busy periods are covered adequately
- Troubleshoot all guest issues / problems and determine and process all guest compensation issues
- Ensure open communication with Housekeeping, Owner, and all other departments
- Assist in coordination of organisation of Front Office information and creation of necessary files and folders
- Be able to supply the guest with all information that they need to be able to enjoy their stay
- Maintain Health & Safety standards, emergency response procedures, WHMIS, and location of emergency shut off valves / fuses
- Ensure all correct procedures are followed for Direct, Wholesaler and Group check in / outs
- Ensure all bookings made adhere to correct payment / cancellation policies when making walk in reservations
- Assist with all incoming telephone calls to switch board lines Assist guests with general questions and enquiries
- Assist the housekeeping department if they are in need of assistance
- Ensure Office and Lobby area is clean and tidy at all times
- Ensure all staff are adhering to Health & Safety protocols and wearing proper uniforms
The ideal candidate will have 3 years or more of relevant experience OR a diploma in hospitality.
We would prefer Australian residents for this position, however sponsorship may be considered for the right candidate.
(Salary Range $50,000 - $70,000)
Job Type: Full-time
Salary: $50,000.00 – $70,000.00 per year
Schedule:
- Day shift
