Hotel Receptionist

Are you an administrative weapon waiting to be unleashed upon Newcastle’s #1 hotel? Are you an expert problem solver? Do you look for the best in every situation? Can you make even the most disgruntled guest smile? 

You might just be our next front desk superstar!

We are looking for a dynamic team member to join our high performance reception team. Your responsibilities are broad and you will be given autonomy to make decisions.

You will work closely with an awesome team, striving to deliver the ultimate guest experience.  

You will be offered training in a wide variety of business aspects. As you are a higher performer, you already have a thirst for knowledge and working out ways to do things differently!

The position at its core is as you would expect from a Hotel Reception role. You will also be trained in stock control, tendering and business development among other things.

The basic requirements for the position are that you are computer literate, have a professional approach, present well, be able to communicate effectively and have a extremely high level of attention to detail. Having a thirst for guest satisfaction is a must! 

If this sounds like you, then please answer the application questions below in your cover letter and send your resume;

1. Explain a time or situation where you have dealt with conflict. What happened? How did you arrive at a solution?

2. Explain a time or situation where you have gone above and beyond to ensure complete guest/customer satisfaction was achieved? How did you achieve this?

Thanks for taking the time to apply!