Hotel Receptionist And Houeskeepers

Job Description

Welcome guests at Red Star Palm Beach Motel, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. We are looking for one receptionist and one housekeeper.

Main Job Duties and Responsibilities for receptionist

• welcome and greet guests
• answer and direct incoming calls
• inform guests of hotel rates and services
• make and confirm reservations for guests
• Allocate rooms
• register and check guests in
• verify guest's payment method
• issue room keys and direct guests to their rooms
• maintain clear and accurate records of guest room bookings
• listen and respond to guest queries and requests both in-person and by phone
• provide accurate information about local attractions and services
• liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• complete and maintain any incident reports, daily activity reports or other reports requested by management
• review accounts and charges with guests during the check-out process
• monitor visitors to the hotel
• enforce rules and policies of the hotel
• maintain a neat and orderly front desk and reception area

Skills and Experience

• guest/customer relations experience, preferably in a hospitality environment
• strong working knowledge of relevant computer software
• administrative skills

Key Competencies and Qualities

• customer service orientation
• attention to detail and accuracy
• planning and organizing
• ability to multitask and prioritize
• professional appearance and attitude
• effective verbal and written communication skills
• ability to handle stress and stay calm under pressure
• conflict resolution skills
• team work

Housekeepers duties:

• Cleaning surfaces and wiping up spills.
• Sweeping and mopping floors.
• Vacuuming and shampooing carpets and upholstered furniture.
• Dusting, polishing and maintaining furniture, lamps and fixtures.
• Emptying rubbish bins.
• Stripping beds and changing sheets.

Job Types: Part-time, Casual
Part-time hours: 12-28 per week

Salary: $25.00 – $30.00 per hour

Schedule:

• Shift work

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Expected Start Date: 30/09/2022