Address
Form of workCity: Sydney
Job Function: Sales
Job Area: Sales
Seniority Level: Associate
Date: May 28, 2023
HRS AS A COMPANY
HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.
Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.
HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations.
Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.
BUSINESS UNIT
The primary purpose of the Supplier Solutions team is to create a superb corporate traveller experience between the Lodging partners, its corporate customers and thus drive outstanding value for both sides. The Suppliers Solutions Team and its products play an important role in the HRS strategy as it revolves around a disruption of the traditional procurement process utilising a digital sales approach. HSM’s mission is to further develop and shape hotel partnerships with our digital corporate traveler solutions, working together in a high-performance team.
POSITION
We are looking for a Sydney based Hotel Success Manager (m/f/d) in our fast-paced Supplier Solutions team, responsible for supporting best-in-class operations for hotel partners across Australia. Hotel Success Management handles operational delivery responsibilities, both inbound and outbound, to facilitate enablement of HRS 5S Framework as well as hotel performance. Whilst covering inbound support request of all hotel partners, most outbound activities are focused on strategically relevant hotels. The team acts as consultants towards hotels by having a clear understanding of the required performance indicators and enables the 5S Framework for our customers but also cares about “hygiene factors” such as hotel status, content management and general support. Hybrid work model offered with the ability to work from home and the office.
CHALLENGE
Daily operational team for HRS Hotel Partners, ensuring excellent operations and support for our hotel partners
Support and management of inbound support requests from our hotel partners related to HRS LaaS Solutions & general administration
Advise and train hotel partners on HRS systems and applications and promptly attend to all hotel support requests
Technical onboarding and training of new hotel partners to provide an easy and fast go-to-market solution
Support sign-up of HRS labelling, classifications, plus Corporate, Government and Insurance RFP submission
Pro-active consulting of hoteliers regarding activities along HRS 5S Framework, including price/ availabilities and payment solutions training
Build rapport and convince hotel partners via virtual meetings, phone calls and face-to-face meetings
Work hand-in-hand with Hotel Account Executives, taking over delivery support tasks, providing important developments with most relevant hotels
Work with teams throughout HRS (i.e., Customer Service, Finance, Product) to find solutions for complex tasks
HSM’s thrive in a fast-paced sales environment, working with Procurement and Enterprise Solutions to procure travel programs across the corporate, government and insurance travel sectors
Actively contribute toward process improvements & continuously find efficiencies of working procedures through automation and innovation
FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...
A commercial education, preferably in the travel industry, or a degree in Business Administration
2+ years’ proven experience in an operations position combined with working experience in the B2B Travel Industry or B2B SaaS company
Mandatory COVID19 vaccination
Good understanding of the HRS USP and products, B2B travel industry and comp set
Excellent communication skills, understanding the pain and gain of the hotels and presenting the best possible solutions, i.e., actively listening and questioning, recognise needs of partners and adapting own communication style
Excellent relationship management, i.e., initiating positive contact, acting convincingly (e.g., consulting) and behaving professionally
Passion to find new/best-possible solutions, keep economic impact in mind
Desirable to have a strong hotel network, understanding both the connectivity and the hotel distribution landscape
High level of self-motivation and ability to cope with pressure
Possess a strong work ethic, show resilience, and are wired to win
Structured way of working with a commitment to detail in an organised manner
Team player with strong orientation on results and strategic goals
Flexible thinker able to operate in a changing environment
Fluency in English
Importantly, HSM’s know how to enjoy the journey
PERSPECTIVE
Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.
LOCATION, MOBILITY, INCENTIVE
The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.
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Req ID: 16991
Job Segment: Travel Industry, Consulting, Pre-Sales, RFP, Travel, Technology, Sales
