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SalaryABOUT MadeComfy
We are a passionate and diverse team with a mission to build the world's most loved short-term rental and hospitality company. Led by our proprietary technology with a professional, customer-centric approach, we enable Real Estate Agencies to manage short and mid-term rentals on scale and property owners to generate higher rental returns.
MadeComfy guests, on the other hand, enjoy home comforts such as private, self-contained spaces with a full kitchen, separate living and working areas, fast internet and the convenience of contactless self-check-in, combined with the best parts of a hotel such as high-quality linen, towels and amenities, professional cleaning standards, 24/7 support and an easy online booking process, no matter if they decide to book their MadeComfy direct or via Airbnb, Booking.com or VRBO.
COMPANY CULTURE
We know that culture cannot exist solely within a single person, it lives within shared values, beliefs & behaviours. Our core values bind us together and amplify our abilities, we see them as timeless guiding principles - Trust, Agility, Empowerment & Wow.
Our focus on culture and team spirit has been awarded on a number of occasions. Earlier this year MadeComfy was awarded by the AFR BOSS list as Australia's 4th best place to work in Travel, Retail, Hospitality & Experiences and previously Anthill recognised MadeComfy as one of Australia's Coolest Companies! In addition to this, we were recently awarded The Most Inspiring Property Management Company at the Here To Stay ASTRA Awards and one of our team members took home The Rising Star in Short-term Rentals award.
OVERVIEW OF THE ROLE
We are looking for a talented Partner Onboarding Specialist to recruit, train and onboard housekeeping partners with a focus to deliver quality service through engaging and securing the best-performing housekeeping businesses available in the market. You will report directly to the Senior Partner Manager and work together to achieve our overall business vision. This is a great opportunity to be hands-on and part of a rapidly growing company.
KEY AREAS OF RESPONSIBILITY
- Expand our housekeeping partner portfolio across Australia - source and generate housekeeping leads through both inbound and outbound channels such as Facebook, Google & more.
- Vet and screen prospective housekeeping partners through calls, online meetings and/or in-person.
- Conduct orientation and introduction sessions to educate partners on the benefits of partnering with MadeComfy.
- Build trusting relationships with prospective housekeeping partners.
- Provide excellent and consistent account management to build rapport, whilst developing and maintaining strong relationships with existing partners.
- Conduct in-service training sessions to outline and reinstate our housekeeping policies and procedures.
- Conduct partner retraining sessions to address areas of improvement and overall cleaning quality and performance.
- Monitor and benchmark partner performance KPIs.
- Work closely with different departments to identify and achieve weekly onboarding targets.
- At least 6 months experience in account management, sales, consulting or a similar role, ideally with experience in a fast-growing housekeeping or maintenance business.
- Experience in using excel and understanding data sets.
- Great time management skills.
- Excellent written and verbal communication.
- Exceptionally organised.
- A passion for building long-term business relationships.
- Excellent interpersonal and networking skills.
- Previous experience presenting.
- An aptitude for decision-making and problem-solving.
- A goal-driven attitude, you strive to be the best in your field.
- A dynamic and smart hard worker with a passion and energy to drive new ideas and deliver excellent results.
- A background in housekeeping, online cleaning platforms or short-term rental management would be a plus.
- The desire to join a rapidly growing industry leader.
- Join a dynamic, passionate & diverse team who are invested in your growth & development.
- A beautiful dog-friendly office in Ultimo.
- Hybrid working environment - 3 days in the office, 2 days from home.
- An award-winning company culture!
- Be surrounded by inspiring people, within every team, at every level.
