Housing Officer

Job description

Agency Department of Territory Families, Housing Work unit Housing and Communities - Arnhem

and Communities

Job title Housing Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $71,091 - $81,611 Location Nhulunbuy

Position number 12156 RTF 263577 Closing 20/03/2023

Contact officer Tess Hutchinson, Senior Housing Officer on 08 8987 0533 or tess.hutchinson@nt.gov.au

About the agency https://tfhc.nt.gov.au

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=263577

Applications must be limited to a one-page summary sheet and detailed resume

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Under the agency’s Special Measures recruitment plan eligible Aboriginal applicants will be granted priority consideration for this

vacancy. For more information on Special Measures plans, go to the OCPE website.

Primary objective

Provide tenancy management and client services to clients of the Department of Territory Families, Housing and Communities, in

accordance with the Residential Tenancies Act and Housing Act, and advice and information to the public on matters relating to public

housing programs (both urban and remote) in accordance with legislation and Departmental policies and procedures.

Key duties and responsibilities

1. Manage a caseload of public housing tenancies to ensure all obligations under the Residential Tenancies Act and Housing Act are met,

including managing tenancy agreements, minimising debt, addressing anti-social behaviour and inspecting dwellings.

2. Assist clients to achieve successful tenancies through liaison with, and referrals to, appropriate support services.

3. Prepare accurate and timely information as required for briefing documents.

4. Undertake property inspections to ensure tenant compliance and to identify essential maintenance works required to appropriately

maintain the asset.

5. Provide a timely, and culturally appropriate frontline service within a multidisciplinary framework.

6. Maintain accurate records on the Department of Territory Families, Housing and Communities computer systems ie. Tenancy

Management System (TMS) and TRIM.

7. Respond positively to change with a commitment to ongoing improvement and professional development, as well as act professionally

at all times, demonstrate cultural awareness and operate within the boundaries of agreed policies and procedures.

Selection criteria

Essential

1. Demonstrated experience in providing a high standard of service in a housing or similar organisation, within a regulatory environment,

which has a culturally diverse client base.

2. Demonstrated listening, written and verbal communication skills, including ability to develop relationships and negotiate effectively

and sensitively with people who do not speak English as their first language.

3. Demonstrated ability to understand and apply policy and legislation from a Departmental perspective and provide appropriate advice

to staff and clients.

4. Proven high level organisational skills, including demonstrated ability to work on agreed priorities, complete tasks and maintain

accurate records and files.

5. Demonstrated ability to work independently, often with limited supervision, as a member of a team, and ability to supervise a small

team.

6. Proven skills in the use of information technology systems, including email, word, spreadsheets and mainframe systems such as

Tenancy Management System (TMS) or similar.

7. A current NT C class Drivers Licence or equivalent, physically able to drive 4x4 vehicles for long distances and travel by various means

including commercial and light aircraft if required.

Desirable

1. Working knowledge of functions, policies and regulatory controls within the public housing sector, including the Housing Act and

Residential Tenancies Act.

Further information

The successful applicant must have, or be in the process of obtaining, a current Working with Children Card and undergo a criminal history

check (a criminal history will not exclude an applicant from this position unless it is a relevant criminal history).

The Housing Officer, whilst based in Nhulunbuy, may be required to travel to Remote communities.