Housing Officer

Job description

Agency Department of Territory Families, Work unit Housing – Central Australia Region

Housing and Communities

Job title Housing Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $71,091 - $81,611 Location Alice Springs

Position number 12127 RTF 263896 Closing 29/03/2023

Contact officer Andrew Walder on 08 8955 6001 or Andrew.Walder@nt.gov.au

About the agency https://tfhc.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=263896

Applications must be limited to a one-page summary sheet and detailed resume

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Under the agency’s Special Measures recruitment plan eligible Aboriginal applicants will be granted priority consideration for this

vacancy. For more information on Special Measures plans, go to the OCPE website.

Primary objective

Provide tenancy management and client services to tenants of the Department of Territory Families, Housing and Community

Services in accordance with the Residential Tenancies Act and Housing Act and policies, procedures and other Northern Territory

and relevant Australian Government legislation.

Key duties and responsibilities

1. Manage a caseload of public housing tenancies to ensure all obligations under the Residential Tenancies Act and Housing Act

are met, including managing lease agreements, minimising debt, addressing anti-social behaviour and inspecting assets.

2. Assist clients to achieve successful tenancies through liaison with, and referral to, appropriate support services.

3. Supervise, support and provide training to other Tenancy staff.

4. Investigate report and make recommendations to the Team Leader on tenants continued eligibility for public housing.

5. Prepare accurate and timely information as required for briefing documents.

6. Contribute to the formulation and development of housing policies and procedures to ensure service delivery meets the needs

of clients, and accounts for the changing environment in which services are delivered.

7. Respond positively to change with a commitment to ongoing improvement and professional development.

8. Act professionally at all times, demonstrate cultural awareness and operate within the boundaries of agreed policies and

procedures.

Selection criteria

Essential

1. Demonstrated experience delivering public housing services or similar, with the ability to value individual differences and

diversity, and deliver services within a regulatory environment.

2. Demonstrated listening, written and verbal communication skills, including ability to develop relationships and negotiate

effectively and sensitively with people who do not speak English as their first language.

3. Demonstrated ability to understand and apply policy and legislation from a Departmental perspective and provide appropriate

advice to staff and clients, including valuing individual differences and diversity.

4. Proven high level organisational skills, including demonstrated ability to work on agreed priorities, complete tasks and maintain

accurate records and files.

5. Demonstrated ability to work independently, often with limited supervision, as a member of a team, and ability to supervise a

small team.

6. Proven skills in the use of information technology systems, including email, word, spreadsheets and mainframe systems.

7. A current “C” Class Drivers Licence.

Desirable

1. An understanding of the Department’s role in the delivery of public housing.

2. Working knowledge of the Residential Tenancies Act.

Further information

The recommended applicant will be required to hold a current Working with Children Clearance notice and undergo a criminal

history check. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.