Housing Support Officer

Job description

Agency Department of Infrastructure, Planning and Work unit Housing Program Office - Service Delivery

Logistics South

Job title Housing Support Officer Designation Administrative Officer 3

Job type Full time Duration Ongoing

Salary $62,773 - $67,746 Location Tennant Creek

Position number 27795 RTF 261463 Closing 04/04/2023

Contact officer Sally O’Callaghan, Regional Director Barkly on 08 8962 4591 or Sally.OCallaghan@nt.gov.au

About the agency https://dipl.nt.gov.au

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=261463

Applications must be limited to a one-page summary sheet and detailed resume

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Under the agency’s Special Measures recruitment plan eligible Aboriginal applicants will be granted priority consideration for this

vacancy. For more information on Special Measures plans, go to the OCPE website.

Primary objective

The Housing Support Officer assists with the delivering of prompt, efficient and customer focussed repairs and maintenance services to

the Department’s clients in the Barkly Region. This position assesses and actions repairs and maintenance requests for remote community,

government employee housing, town camps and urban housing in line with the Remote Public Housing Management framework and the

Residential Tenancies Act .

Key duties and responsibilities

1. Provide administrative support to the business unit.

2. Assess and seek appropriate approval to process contractor invoices in a timely manner.

3. Ensure all contractors are paid within the mandated timeframe and prepare and submit remittances.

4. Monitor outstanding orders to support contractor performance and identify and escalate issues as required.

5. Input and analyse data to ensure data integrity for asset data and financial reporting.

6. Other projects as they arise to support the strategic direction and operations of the business unit.

Selection criteria

Essential

1. Proven ability to prioritise workloads and use initiative, together with a demonstrated ability to work as part of a team and the ability

to work with minimal supervision.

2. Demonstrated ability to communicate clearly and concisely, including good listening, written and verbal communication skills,

including the ability to negotiate effectively.

3. Proven administrative and organisational skills, including attention to detail, with the ability to work within mandated time frames and

prioritise to complete tasks and maintain accurate records and files.

4. Ability to obtain a thorough understanding of the relevant legislation, regulations and guidelines to service delivery and asset

management of the department dwellings.

5. A general understanding of asset management fundamentals and repairs and maintenance issues to enable interpretation of

maintenance requirements.

6. Proven skills in the use of information technology systems, including word processing, spreadsheets, email applications and mainframe

systems.

Desirable

1. An understanding of the Department’s role in the delivery of public housing.

2. Working knowledge of the Residential Tenancies Act and the Remote Public Housing Management Framework.

Further information

Additional inclusions relevant to this vacancy may include:

• Accommodation support.
• Fares Out of Isolated Locality (FOIL) - Assistance with airfares on a regular basis, for themselves and their recognised dependants,

to Darwin or Alice Springs.

• Heavily supported utilities.
• Household contents insurance premiums subsidy
• Operational vehicle provided for work purposes.
• Relocation assistance for employees negotiable.
• Options for flexible work arrangements.

Learn more about general employment conditions, go to the Office of the Commissioner for Public Employment website.

Applicants should familiarise themselves with the NTPS Capability Framework which applies to all NTPS employees. CF 3 outlines the

capabilities that are required for this vacancy. The CF is available here.

Asset management

Relocation assistance