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Form of work Job Description Summary
The HPM Leader is responsible for delivering Project Management & installation execution excellence, high levels of customer experience and enabling revenue execution to plan for ANZ Zone. The leader will be responsible for creating and delivering an industry leading customer experience and a clear competitive advantage. HPM Leader will develop and lead a team of Project Managers while driving implementation of project management & installation processes ensuring timely and quality installations. The role will drive cross-functional engagement to ensure that equipment installations are delivering best of its services in delighting the customer.
Job Description
Responsibilities
Lead HPM teams in ANZ to deliver excellence in “wing to wing” project management services including design, construction, as needed and installation activities.
Ensure team adheres to EHS, quality, regulatory and controllership requirements including timely completion of trainings also.
Setting up goals and metrics for project & install teams and defining processes for achieving the same through effective leadership, coaching and mentoring.
Understand revenue recognition guidelines & enables delivery to target for the region
Accountable for driving a process focused approach which delivers backlog execution, quality, and predictable results.
Develop design, project management and installation teams by providing regular training and global exposure to improve the deliverable to GE customers
Drive process excellence delivering productivity in HPM & install cost, install cycle and ensure connectivity at install.
Ensure customer focus and responsiveness to escalations regarding implementation issues.
Cultivate relationships with Sales, Product, OTR, service operation and technical team to ensure smooth execution.
Drive continuous improvement and simplification activities by identifying areas of improvement and driving actions.
Provide site planning & design solutions to customer with assistance from design & install teams. Read, interpret & analyze the layouts for effective customer communication & feedback
Manage relationships with customer & internal stakeholders for effective collaboration & to ensure execution as per agreed schedules
Drive culture of milestone management, utilizing updated systems & tools
Grow culture of customer centric project management teams, accountable to delivering results
Qualifications/Requirements
Graduate Degree in Engineering from a reputed institute
Professional experience of 15+ years in project management / Installation / service function having people management, project execution and customer handling experiences.
Experienced in site planning role at both designing and execution
Must have the basic knowledge and understanding of project scheduling & execution
Candidate should have solution-oriented approach with customer focus
Commitment to quality and cost reduction in projects.
Technical background: knowledge in electricity, mechanics, physics, civil works, building trade, CAD.
Problem solving expertise.
Good communication and presentation skills
Desired Characteristics
Certified PMP with hands on experience with tools like MS-Project
Lean Expertise, including Lean Six Sigma process methodology.
Ability to energize, develop and build rapport at all levels within the organization.
Proven ability to execute, multi-task, and deliver on commitments
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Additional Information
Relocation Assistance Provided: No
