AddressThe Human Resources, Employee Digital and Service Experience Specialist, Associate role requires a strong self-starter, who thrives working within a demanding, fast paced global environment, whilst managing competing priorities.
Key Accountabilities / Major Responsibilities:
End to End Employee Experience
- Understand employee needs and drive to a seamless end to end employee experience
- Working with the EDSE Country Manager to ensure local objectives are aligned with global and regional priorities.
- Working with process owners to define an operating model that aligns and ensures a superior employee service experience for ANZ.
Operations Management
- Perform Business As Usual (BAU) activities accurately and efficiently within agreed timeframes.
- Monitor service level agreements delivered by internal and external stakeholders.
- Continually review operational processes with a primary focus on control effectiveness, streamlining and removing duplication of effort
- Maintain all process documentation in 'Standard Operating Procedures' (SOPs) and update changes as required.
- Act as the GES SME for all Products and Services delivered in location.
- Develop and facilitate relationships with key clients, business partners and/or vendors.
Risk Management
- Ensure all operational processes are delivered according to Global, Regional and Local Regulatory Reporting obligations.
- Maintain deep understanding of location legislative employment related environment to provide technical expertise and advice to the stakeholders, including HR.
- Co-ordinate all internal and external audits.
- Constantly reinforce risk management and control as a priority across all aspects of operational activities.
Change Management
- Identify opportunities to optimize operational execution, defining best practices, whilst developing a deep understanding of business requirements.
- Develop compliant solutions that align with internal requirements across locations, with consideration to impacts both upstream and downstream.
Qualifications & Experience Required:
- A Bachelor's degree in a relevant discipline, preferably HR
- Minimum of 5 years' experience working in HR operations or related discipline
- Experience managing and improving HR operations processes
- Exceptional data analytical skills to help identify process gaps when measured against internal policies, systems and Regulatory Reporting obligations
- Intermediate to advanced excel skill level and ability to deliver meaningful analytics and insight to the business
- Experience utilizing and contributing to the development of HRIS and other systems to report on headcount data and drive operational activities
- Payroll tax experience preferred
- Highly detail oriented and solutions oriented thinker who is able to perceive issues from a client's perspective
- Strong communicator, both verbal and written
- Excellent client relationship skills with an ability to identify, build and maintain relationships both within HR and externally to deliver successful outcomes
- Comfortable working and promoting risk and controls to maintain compliant programs and environment
- Self-starter; ability to resolve BAU issues effectively with strong service and ownership mindset
- Team player with ability to work in a small team cohesively
- Experience with collaborating and working with offshore teams
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
