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Company

Whizdom RecruitmentSee more

addressAddressCanberra, ACT
salary SalaryPermanent
CategoryIT

Job description

Our Large Federal Government client is seeking an ICT Customer Service Analyst who will be required to provide proficient personalised ICT customer support via the efficient management and remediation, using standard procedures, of allocated service requests. Service requests will be received by telephone, email, in-person and via an ITSM application.
The analyst is expected to utilise corporate knowledge to contribute to the writing/updating of Standard Operating Procedures as required/directed.
Additionally the role requires the individual to work autonomously and as part of a team. And additionally actively identify and participate in continual service improvement activities.

Skills and Knowledge:

  • An understanding of service management frameworks such as ITIL.
  • Sound technical knowledge, including Microsoft Windows technologies Office products.
  • Experience managing or ability to learn Microsoft Active Directory objects.
Major Responsibilities:
  • Respond to support requests received by phone, email or through the service management tool and provide timely and accurate advice to deliver a satisfactory outcome for customers within established service levels.
  • Log and action all customer contacts in the service management tool. Provide regular updates to the customer and capture all actions taken in the registered work item.
  • Provide advice on services offered and update published information based on knowledge gained through interaction with customers and other support staff.
  • Carry out various system administration tasks including, managing the backup and restoration of data, email configuration, network management, as well as the creation and management of active directory accounts and security groups.
Location: Canberra, ACT
Contract terms: 12 months
SFIA security level required: The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 2.
Security Requirements: Current Top-Secret Positive Vetting (TSPV) security clearance is strongly preferred, however candidates who have held a TSPV in the previous 12-month period (which has since been downgraded) may be considered.
How to Apply: Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.

Applications open until position is filled.
Contact Dea 0480 002 504 or email deanneo@whizdom.com.au for any further information.
Refer code: 371035. Whizdom Recruitment - The previous day - 2022-12-05 22:05

Whizdom Recruitment

Canberra, ACT

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