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SalaryAre you ambitious, dynamic and looking for somewhere to kickstart your IT career?
This is your opportunity to be a part of a world class research Institute that makes a difference to the health and wellbeing of children!
The ICT team at Telethon Kids Institute are dedicated to providing continuous high-quality service and great end-user experience to over 1,000 users. Our mission is to create a borderless collaboration space which is secure, always accessible and available through any modern device. We seek to empower research and professional services teams to work together with each other and their stakeholders to leverage our wealth of data, information and knowledge.
This is a great opportunity for a recent IT Graduate or someone with previous experience providing IT Support who is looking for the next step in their career!
The Role
Reporting to our ICT Manager and with an experienced team around you, you will be the first point of contact for our staff members that require ICT support. This will give you great exposure to many aspects of working within an IT Service Desk environment and provide opportunities to learn on the job.
Some of your responsibilities will include:
- Monitor and respond quickly to incoming requests related to IT issues
- Provide face-to-face over-the-counter customer support to Institute staff and associates
- Troubleshoot and resolve technical issues within Service Level Agreement
- Maintain an asset database for ICT assets
About You
If you are IT-savvy, have a customer-service mindset and are ready to bring a lot of energy into this role, then we want to hear from you!
To be successful in this role, you will have demonstrated experience in the following:
- Demonstrated knowledge of Windows hardware and other key Microsoft technologies
- Previous experience working within an IT service desk environment and supporting Windows operating systems is desirable
- Proven analytical and problem-solving abilities and attention to detail
- Highly self-motivated and directed with the ability to effectively prioritise and execute tasks in a high-pressure environment
- Experience at working independently and in a team-oriented, collaborative environment
Our Culture
Our aim is to create a workplace where people are respected and encouraged to fulfil their potential. We encourage a workforce that is innovative, eager to acquire knowledge and enhance skills; we embrace all employee differences and foster a culture that supports diversity and inclusion.
We value our people and in return, you will be rewarded with a competitive remuneration package and as a not-for-profit this includes salary packaging of up to $15,899 (increases your take home pay!) and the opportunity to be part of a long-standing organisation.
We offer excellent training and development opportunities and generous staff benefits including flexible working conditions, Christmas shutdown as extra annual leave, paid parental leave, social activities and a health and wellbeing program.
How to apply
If you think that this is the right role and an exciting new challenge for you, please click on 'Apply Now' to navigate to our Career Site to view the Job Description and submit your application.
Your cover letter (no more than 2 pages) should specifically address your skills and experience outlined in the “About You” section above.
Applications will only be accepted through our career portal. If you are experiencing technical difficulties with our online portal, please direct your query to recruitment@telethonkids.org.au. If you require reasonable accommodation in completing this application, please direct your inquiries to recruitment@telethonkids.org.au.
Click here for the
Contact Name: Steven Figliomeni
Contact Email:
Closing Date: 03/04/2023 Telethon Kids reserve the right to hire prior to the closing date.
The Telethon Kids Institute is committed to being champions of gender equity, diversity, and inclusivity. We actively encourage applications from people of all ages, nationalities, abilities, and cultures, including: Aboriginal and Torres Strait Islander peoples, people with diverse genders, sexes and sexualities and people living with disability. As such we are a proud Bronze award recipient of the first Australian Athena Swan Science in Australia Gender Equity pilot program.
We acknowledge that when working in environments which contribute to the health and wellbeing of Aboriginal people, it is imperative that Aboriginal people are at the forefront of this work. We have launched the Aboriginal Employment and Career Development Strategy to increase the number of Aboriginal and Torres Strait Islander staff, students and researchers employed in the Institute who provide guidance and support in our work in Aboriginal health.
The Telethon Kids Institute is one of the nation's leading medical research organisations. We are home to a diverse team of more than 1000 staff and postgraduate students dedicated to improving child health and development.
Based within the Perth Children's Hospital at the QEII Medical Centre campus in Nedlands, Western Australia, our purpose-built facility includes state-of-the-art laboratories, collaborative workspaces, clinical suites, and meeting spaces with access to leading-edge technology and research services.
Our research teams are among the world's best, and we have strong affiliations with the children's hospital and all the major Western Australian universities.
*The successful candidate will be asked to provide a satisfactory National Police Check (obtained within the last 3 months) prior to commencement*
