AddressJob Overview
- Provide Level 2 application support to the Company’s Business areas.
- Provide thorough triage, investigation and analysis of issues escalated by reviewing design and functional specification documentation and attempting to replicate in lower environments.
- Work directly with, and escalate issues to, relevant Level 3/4 support groups with detailed investigations documented, and support these teams in achieving a resolution.
- Provide out of hours support to the contact centre, and internal teams during System releases and hotfixes. This includes some weekend work.
- Perform remediation functions on Company’s data.
- Familiarise themselves with upcoming functionality to be able to support their introduction to the Systems.
- Ensure service documentation including service templates, knowledge base articles, approval criteria, usability documentation etc. are maintained and updated as necessary.
- Provide high level customer support to Users of the System directly, both via email and telephone.
Selection Criteria
- Demonstrated ability to work individually and collaboratively as part of a team in a dynamic Information Technology environment.
- Well-developed research, analytical, strategic thinking and problem-solving skills with high attention to detail.
- Ability to quickly gain an understanding of complex program/system requirements.
- Strong organisational and time management skills, including the ability to prioritise workloads and meet deadlines
Job Location
Canberra, ACT, Australia
If you are interested in the above job, please forward your resume to, **************@calleo.com.au or call us on 0404 331 ***
Due to the nature of this role, this job is open to Australian Citizens only. Candidates who currently hold or able to obtain Federal Government Security Clearances are highly desirable.
Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies:
www.linkedin.com/company/calleoresourcing
www.calleo.com.au
