Address- Lead a strong and focused statewide ICT services team & use your service management experience in delivering quality services to customers
- Competitive salary & salary packging
- 5 weeks Annual Leave & Monthly Accrued Days Off
At Dental Health Service Victoria, we know our team is key to deliver better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives. You’ll thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work. Sounds like a place you want to be?
About the role:
Reporting to the Director, ICT Services this role is responsible for the management of all ICT service delivery as per the department service catalogue, ensuring tasks are actioned according to severity, priority and addressed in a satisfactory manner. The role will also include managing and measuring performance of the ICT Services team in a consistent, respectful way, whilst meeting the requirements of the organisation.The Information and Communications Technology (ICT) Services department partners with the organisation to promote better patient experiences and outcomes by transforming and automating processes that unlocks workforce potential using enabling technologies and innovation.
Your responsibilities will include:
- Providing leadership and support to ICT Services team members and colleagues.
- Preparing operational plans for the team to ensure that all necessary ICT tools, processes and systems are in place to meet the operational requirements of DHSV.
- Enhancing the Service Desk processes and ensuring alignment with the ITIL service delivery framework.
- Analysis business needs and operational requirements to co-ordinate ICT department project activity through effective stakeholder and team resource management
- Building and maintaining relationships with customers and ICT team members to ensure that ICT-delivered services and end-user goals are understood and exceeded
To be successful in this role you will need:
- Strong knowledge and understanding of change management.
- Tertiary qualifications in ICT or a related field.
- Minimum 3 years' experience in a Team Lead position in a service desk environment.
- Leadership experience in managing and motivating a team.
- ITIL Certification.
- Significant experience in various ICT systems/languages etc. to include: HL7, FHIR, XML and SOAP.
Why you should be a part of our team?
- You will be part of a committed and dynamic team working with external partners to enable technologies and associated services to assist in the prevention of oral disease and to promote better health through better oral health.
- Dental Health Services Victoria offers salary packaging benefits, onsite café, convenient car parking and easy access to transport links,
- Access to professional development opportunities and work / life balance.
- Fantastic Carlton location – great coffee and food right on your doorstep
To review the position description clickHERE and click here for a description of the competencies Frontline Supervisor Behavioural Competency List
To submit your application, please click ‘Apply’ and follow the prompts. For further enquiries please contact *******@dhsv.org.au.
Closing date for applications: 11.59PM, 16th September 2022.
We acknowledge that diversity increases our ability to transform and achieve better health outcomes and therefore encourage applications from workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds. We are committed to increasing Indigenous employment and encourage Aboriginal and Torres Strait Islander people to apply.
Dental Health Services Victoria (DHSV) is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government. The government requires all healthcare workers (which includes all DHSV employees) to be vaccinated for COVID-19.
