AddressSucceed with Premier
Premier Professional a Division of Employment Group is an established Australian talent partner delivering expert recruitment services within the Industrial sector. Utilising our strong focus on candidates and business clients alike, we have built a proud reputation for matching you with the most suitable role on offer.
We recognise that our people are the key to our success and are offering an opportunity to join a team who prides itself on delivering a quality experience.
About the Client
Join a reputable organisation that specialises in international freight management.
About the Role
This role is to ensure quality customer service is provided to internal and external customers.
Duties include but are not limited to:
- Liaise with agents during pack week to ensure maximum load, monitor DG bookings and at times decide on shipments to roll.
- Take ownership of and process whole vessels. This will be varied by origin and destination. Cargo types may include FCL, LCL and FAK cargoes.
- Communicate any changes and issues with overseas agents to Customer Service team.
- Co-ordinate documentation flows and requirements with offshore agents. Also ensure all shipments comply with AU import regulations.
- Liaise with local shipping lines regarding vessel arrivals, cargo priority/availability and charges.
- Liaise with importers, freight forwarders and customs brokers regarding arrival of cargo and meet their specific requirements.
- Co-ordinate with nominated Customs Brokers regarding cargoes requiring Customs Clearance and/or deliveries.
- Co-ordinate with other service providers ie Trucking Companies, Port Companies and Freight Stations regarding the timely and efficient handling of cargo.
- Complete quotes in a timely fashion where appropriate.
- Coordinate with manager on any agent issues or disputes.
- Handle all queries associated with any of the above functions.
- Ensure all communications with customers and service providers are helpful, courteous and of the highest standard.
- Manage own workload on a daily basis and keep Workbench up to date. Provide guidance to junior staff when necessary.
- Working toward continuous improvement and implementing systems enhancements.
- Ensure dealings and relationships with other staff members are friendly and promote harmony in the workplace.
- Ensure shipping line buy rates are valid.
Advantageous to the role but not essential:E-docing
- Ordering of invoice screen to match sells (autorated)
- Exchange Rates
- Appropriate acknowledgement of emails
- Assess and review FAK utilisation and profit per cbm
- Job closing and profit shares to be completed by the 15th of the following month to ensure accurate company results - checking costs against billings and job closing. Reporting any anomalies unexpected losses.
Key technical skills and knowledge:
- Sound knowledge of Incoterms and supply chain systems
- 5+ years relevant freight industry and product knowledge and can apply this experience appropriately
- Computer literate. EDI (Cargowise) experience
Key competencies:
- Communicate effectively with others - email correspondence clear and explicit and able to talk on the phone (clear and comprehensive English language skills)
- Manage time efficiently and effectively - be organised (ability to forecast / plan)
- Make timely decisions and sound judgements
- Be adaptable, adjust to changing situations
- Identify and appropriately solve problems
- Plan, organise and schedule work, be accurate and have a high attention to detail
- Be resilient - handle stress and difficult customers appropriately
- Ability to work in a team
- Ability to work outside normal hours as required
- Respect of Managers and peers
At Premier Professional, we are passionate about providing equal employment opportunities and actively embracing diversity. We encourage applications from suitable candidates of any background.
Monica Schade
E: *******@employmentgroup.com.au
P: 8376 9350
