Address- Flexible hours | 4-day week (part-time flexed over 5 days) to fit into your lifestyle or 5 days full time
- Modern office based in Belmont | Parking available on site
- Inbound call centre supporting Residential Aged Care, Retirement Living & Home Care
Why join us?
- Flexible work arrangements
- Salary Packaging (claim up to $18,550 tax free salary) to all eligible employees
- Values based organisation
- Chance to give back! Provide care to older Western Australians
- A fantastic team environment
- First class training and development opportunities
- Discounts on health insurance through HBF or Medibank
- Discounts on banking products through Bankwest
- Access to an Employee Assistance Program (EAP)
- Discounts at JB HI-FI & The Good Guys
- Accommodation discounts at Seashells Hospitality Group
- Access to our Wellness Program
About your new role:
You will be supporting all our aged care functions; Residential, Retirement living & Home Care by being the first point of contact to all inbound calls. You are effectively managing all inbound and outbound calls to/from the main switchboard, identifying customer needs, and accurately directing enquiries appropriately. You will also support the administration function from time to time.
Please note that our call centre is open from 8.30am – 5pm Monday to Friday. You will work within a team to ensure all hours of operation are covered.
Duties:
- Managing all inbound and outbound telephone communications in a professional and timely manner
- Providing accurate, friendly customer service, and adhering to all policies and procedures
- Gather information to determine customer needs, apply problem solving and resolve the request/inquiry effectively
- Administration duties & management of the internal group email inbox
Skills and Experience:
- Excellent communication skills
- High attention to detail & Strong customer focus
- Relevant administrative experience
- Knowledge and application of CRM systems (in particular Salesforce)
- Intermediate level Microsoft excel & word
- Ability to pass a National Police Check
- Willingness to obtain or provide proof of Up-to-date Influenza & Covid-19 Vaccinations
- Willingness to undergo a pre-employment medical
About Us:
Baptistcare is one of WA’s largest providers of residential aged care, retirement living and home care services, providing the highest level of quality care and support across both metro and regional locations. We focus on empowering our customers to maintain homely comforts and community connection by providing care with compassion, integrity, and dignity.
Our focus is not limited to our customers, but also your wellbeing and career growth. We aim to support you to achieve a fulfilling career with first class training and development opportunities.
We are passionate about creating an inclusive workplace where everyone is valued. The more diversity we have, the more unique perspectives and creative ideas we share. Therefore, we embrace people of different age, religion, sexual orientation or identity, physical or mental ability and ethnicity.
How to Apply
If this sounds like you, we would love to hear from you. Click ‘Apply’ and follow the prompts.
For any enquiries including persons with disability that require adjustments, contact Michelle Clark at ******@baptistcare.com.au with the subject heading “Customer Service Representative”. Please note that we do not accept applications to this email address, they must be submitted online.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current closing date is 18th October 2022.
