AddressDue to our recent and continuing growth, we’re currently looking for multiple Inbound Customer Service Representatives to join our Inbound Contact Centre team representing our client, Specsavers!
About us:
CPM Australia, as part of CPM Group of Companies is a national sales and marketing agency representing a range of industry leading organisations in finance, automotive, telco, consumer electronics, utilities, FMCG, insurance, cloud-storage, to just name a few. With 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else!
About our Client:
Specsavers Optical Group Ltd is a British multinational optical retail chain, which operates in the UK, Ireland, Australasia and the Nordic countries. Specsavers has been on a continual mission to transform eye health since 1984 with a heavy focus on eliminating preventable vision loss and blindness. The locally owned retail stores are run by qualified and experienced optometrists & audiology professionals whose priority is to offer quality eye and hearing care.
About the role:
Your responsibilities will include, but not limited to:
- Provide inbound support for Specsavers stores across Australia
- Manage customer bookings, reschedule/cancelling appointments
- Be an exemplary representative of our client Specsavers
- Commit to consumer advocacy and deliver great outcomes for both the consumer and Specsavers
- Handle consumer communication enquiries and providing them with a highly personalised experience throughout
- Offering up to full-time hours between Monday – Sunday
About you:
- Excellent communication skills
- Strong organisational skills and attention to detail
- Self-motivated and a positive attitude
- Ability to think on your feet
- Strong computer literacy
What we offer:
- Attractive hourly rate; $29.40 + superannuation
- Casual role offering flexible hours between Monday - Sunday
- Full paid training and induction provided
- Discounts with some of our corporate partnerships (gas/electricity, white goods, private health, travel etc)
- Ongoing training and development programs (internal & external)
- Working for one of Australia’s leading sales & marketing agencies
- Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc.
- Free onsite staff parking
- Collaborative, innovative and engaging culture
- 24/7 access to our Employee Assistance Program
This is not an opportunity to be missed so APPLY ONLINE NOW!
Please note, only shortlisted candidates will be contacted.
