Information Technology Service Delivery Manager

About the role
The Service Delivery Manager, Information Technology Services will lead and manage resources at an operational level and, monitor third party support providers in the provision of high level ICT technical direction and support for the operation of local and enterprise systems/infrastructure within a large and complex site to ensure defined service levels are met efficiently and effectively.
The role is responsible for the management and development of the Service Delivery team within the Information Technology Service including internal and external support models. As well as the management and coordination of diverse technical resources including third party support models by providing guidance, advice and direction to meet and maintain defined service levels and execute work requests.
About you
Our ideal candidate will be someone who can demonstrate the following:

• Proven high level interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions (NHS: effective and strategic influencing, collaborative working).
• Demonstrated high level competency in the support of information systems, technical problem solving, the application of professional judgement and the formulation of technical solutions (SFIA Code: BUAN 4).
• Proven ICT leadership and management skills, including an ability to manage change and generate a culture of continuous improvement (NHS: leading change through people).
• Demonstrated experience in the development and promotion of ITIL Service Management processes (primarily incident/ problem / change, configuration management) (SFIA Codes: USUP 4; PBMG 4; CHMG 4; CFMG 3).

Mandatory Requirements:

• Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16
• Vaccinated against COVID-19 as outlined in the Health Employment Directive NO.12/21and the Queensland Health Human Resources Policy B70.

About West Moreton
West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.
To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community - Follow this link
Benefits
17.5% annual leave loading (Additional allowances/entitlements may apply), 12.75 % employer contribution to superannuation. Other employment benefits may include:
professional development, salary sacrificing options, wellness programs and the Employee Assistance Service (EAS).
To apply
Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.