Address
Form of workWORK TYPE:
Max Term
LOCATION:
Brisbane
JOB TYPE:
Sales & Business Development
APPLICATIONS CLOSE:
Inside Sales Consultant (Account Manager)
Virgin Australia is now embarking on an exciting new chapter in the next stage of our journey. The objective of the Inside Sales Consultant (Account Manager)- is to drive group sales by managing existing accounts, increasing revenue from existing accounts, as well as growing the portfolio of business.
This role will align the organisation to deliver the impact statement of building Australia’s most loved airline with a key focus on our Business Flyer Program.
Key responsibilities of this role:
Achieve sales budget and improve revenue growth and revenue quality in the Business Events & Group Travel channel
Follow up on leads and close sales to increase revenue from existing customers
Engage in the crafting of a robust revenue development plan for the Groups channel
Grow existing business of customers through various activities and client engagement
Retain customers through active and productive account management
Work with your team members to ensure all work is being attended to within the outlined SLA’s to achieve team revenue and customer service targets
Work with internal stakeholders to ensure maximum benefit to the customer is achieved
Ensure all queues and inboxes are managed daily and within their SLA requirements
Proactively reach out to new and existing customers
Develop and execute a customer engagement plan (including support from the manager and team).
Respond to all emails and enquiry within SLA taking into consideration priority
Ensure all telephone calls and emails are handled in a highly professional manner
Understand the customers’ needs in order to provide and consult on arrangements
Ensure all information provided is clear and accurate
Ensure thorough product knowledge of all Virgin Australia products
What we're looking for:
Proven ability in customer service, sales and building relationships with clients
Knowledge of a GDS is desirable but not essential
Proven experience in negotiating in a competitive environment
Demonstrated ability to work with high volume communication via emails and phone calls
Highly developed written and oral communication skills
Ability to priorities work and responded to high volume customer requests and enquiries effectively
Demonstrated ability to engage and operate at all customer levels while also able to collaborate with multiple stakeholders and partners (internally and externally)
Highly organised and able to work well under high pressure
This role is predominately based at our Brisbane HQ at South Bank (with the provision to occasionally work from home).
Next steps
We’re a winning team and we attract the best: challengers, innovators, and seriously fun individuals with big hearts. At Virgin Australia Group, we pride ourselves on recruiting the right people to join our team and help us rise to the challenges ahead. No matter our role – we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues and our wider community.
Register your interest today by submitting an application via the link.
Virgin Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
For the health and safety of staff and guests, Virgin Australia has implemented a mandatory COVID-19 Vaccination Policy. New staff will be required to comply with the Policy which includes being fully vaccinated against COVID-19 and providing Virgin Australia with evidence of your vaccination status.
