AddressA&K is the world’s premier luxury travel company, with an unrivalled legacy of creating memorable, inspiring adventures in more than 100 countries and on all seven continents. Our approach combines singular service, authentic local expertise, and beyond-the-guidebook insider access, all of which come together to create a journey of a lifetime, every time our Guests travel with us.
This role reports to the VP Customer Sales & Operations APAC – A&K and Crystal
MAIN OBJECTIVE:
- Our Small Group Journey Specialists sell a worldwide portfolio of journeys which are crafted to the highest level. Therefore, a good general knowledge of A&K’s worldwide destinations, or a strong background in set departure touring is advantageous.
- Our Tailor-Made Travel Specialists create extraordinary, experiential FIT touring itineraries around the world. We operate a team of geographic Specialists and are particularly looking for consultants with knowledge of Europe and Asia, however candidates with specialty knowledge in other areas are welcome to apply as full training will be provided.
OPERATIONAL RESPONSIBILITIES
- This is a Reservations Sales role and includes consultations with Direct Guests and Trade partners on A&K’s suite of destinations and journeys.
- Creation of quotes and options within our booking system, and our network of global DMC’s.
- Qualifying, creating, and presenting detailed bespoke itineraries, follow up and conversion.
- Meeting virtually or physically with Guests and potentially in store with Trade partners on occasion for personalised consultations.
- Manage all aspects of client relationship throughout the course of their enquiry/booking and as a touch point for their on-ground experience.
- Resolution of any complaints or issues in conjunction with the Guest Services team
OTHER RESPONSIBILITIES
- Participate and assist with business development activities such as Roadshows and events.
- Attend appropriate supplier functions and training sessions.
- Represent A&K on educational trips. Trade shows, hosted Agent educationals. Some work outside of hours may be required.
- Assist in other areas of the business when required.
KNOWLEDGE AND EXPERIENCE
- Experience selling the majority of A&K’s portfolio of destinations is desirable, however knowledge and expertise within the luxury market is similarly advantageous.
- Minimum 3 years’ experience in a Reservations or Travel Agency consulting is required.
For more information, or to apply for this role, please send your resume to ************@jivaro.com.au
